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Business Profile

Logistics

TOC American Logistics Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Parties:TOC American Logistics (Villeroy)ABF Freight (subcontractor)********** (broker)Summary:Formal complaint for breach of contract, cargo damage, deceptive subcontracting, and bad faith resolution. Despite admitting fault, TOC refuses compensation after 4 months of delays, misdirection, and broken promises. Their subcontractor ABF violated explicit shipping instructions, resulting in irreversible damage to a high-value item.Timeline:12/10/24 - Hired TOC via Shiply with explicit no-stack instructions in writing.12/18/24 - TOC subcontracted to ABF without consent.12/20/24 - ABF delivered damaged TV.12/21/24 - TOC rep ****** admitted fault via Shiply messages: We will pay.04/24/25 - Still unpaid despite 8+ promises; now ghosting all emails/calls.Violations:Breach of contract (ignored no-stack instructions).Unauthorized subcontracting (hidden from client, no disclosure).Negligent handling (ABF stacked heavy freight atop TV, per damage evidence).Bad faith claims handling ****************** stalled for weeks).Damages:Destroyed TV: $***** (retail value, invoice attached).Shipping fees: $1,301 (service not rendered as agreed).80+ hours wasted on calls, claims, follow-ups.Resolution Attempts:12/22/24: Filed claim with TOC (acknowledged, no action).01/15/25: Escalated to RP (case under review indefinitely).04/24/25: Final demand ignored.Demands:Full refund $4, 301 (*****: (***** + $1,301) via certified check.Written apology for misconduct.Evidence Available:Timestamped damage photos/video.******* written admission (Shiply logs).ABFs botched BOL (shows stacking violation).4 months of communication records (emails, calls).This reflects a pattern of negligence and avoidance. Immediate resolution required to avoid further escalation.Sincerely,Kali

TOC American Logistics Inc. is NOT a BBB Accredited Business.

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