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Business Profile

New Auto Parts

A-Z Used Auto Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2013 ************* s550 I took my car into get a small leek fixed and now its all type of problems with my car that their werent before I believe a to z auto parts broke something on my car and they are not capable of fixing and they are now holding my car telling me they cant fix give them more time its been over 6 months since my car has been running properly

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A to Z Used Auto Parts and Junk Yard charged me a total of $1,587 for a Transmission Replacement before I was able to take my car out of the Business Establishment and gave me a 90 day warranty on the Transmission and Labor! I took the car back to them 3 times within the first month of me receiving my car back from Their mechanic, with the complaint that the Transmission was pulling tremendously. The mechanic test drove the car and stated that it was in perfect running condition. Within less than 2 months time, the Transmission went out completely and left me on the side of the road! A to Z kept my car in their shop past the 90 day warranty and they are now telling me I have to pay them again for the repairs in order to take my car out the shop! I have been paying for car rentals ever since theyve had possession of my car! Please help me!

  • Initial Complaint

    Date:06/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a used part for my car, which didn't work and I returned it. When I asked for the receipt, the business owner told me that his printer was not working, which made me distrustful and I was only able to take a photo of the transaction from the machine. The transaction appeared pending for a few days until it no longer appeared and only the original payment was there. I called the bank and they told me that the business had canceled the return of my money. They made me believe that they were giving me my money back and then intentionally canceled it.

A-Z Used Auto Parts is NOT a BBB Accredited Business.

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BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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