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Business Profile

Tree Services

Kelley Tree Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 1, 2025, I requested a quote from this company to trim 5 palm trees and a pine tree. **** or **** (they act like friendly country guys, but they are anything but) quoted me $2,300more than double another quote I received for $1,200. When I mentioned the lower bid, they immediately dropped their price to $1,200. That alone shouldve been a red flag. If they can slash their price by 50% in two minutes, imagine how much theyre overcharging unsuspecting customers who dont get multiple quotes.Since I wasnt at the property, they sent me photos after the job. The palm trees looked fine, but the pine tree was barely touched. After asking for more trimming, I finally agreed it was acceptable. I gave them my credit card, and they charged $1,200. But right after charging me, they casually mentioned they broke the pipe connected to the water main. Funny how they waited until after payment to tell me that.I guided them over the phone to shut off the water, and they promised to fix it in the next day or two. On Monday, they claimed the leak was fixed and the system pressure-tested. I reminded them (again) to send me an invoice, but never received one.When I visited the property four days later, the hose bib was still leaking. No matter how tight I turned the handle, water kept dripping. I called them immediately, and instead of owning up to their poor repair, they blamed a mystery person for tampering with the faucet. Really? Thats their excuse? They refused to come back to fix it.I ended up repairing it myself. When I disassembled the hose bib, I saw they had used way too much PVC glue, which hardened and prevented the washer from sealing properly. Bottom line: Their customer ********************** is terrible, their work is sloppy, and they dont take responsibility for their mistakes. I am seeking a reduction in the charge of $1200 of $250 to repair the leak plus the additioanl water used. I still do not have an invoice for the services after three requests.

Kelley Tree Company is NOT a BBB Accredited Business.

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