We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Management Services

WM- Lancaster Landfill & Recycling Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WM continues to provide subpar service for trash pick-up My regular pick-up day of 6 Dec was missed for trash. Recycle was picked up. The entire street and neighborhood was missed for trash. I called and spoke to WM on 7 Dec to make sure they know. Of course, the driver left zero notes about missing the neighborhood. Instead of a prompt pick up, I was told it would not happen until next week. This happens quite a bit. How does a whole neighborhood get missed, but the driver is allowed to say they made the pick-up? How is it that we pay for a service that was not given. I want a pro-rated discount for missed pick-up. If the pick-up happens the next day, that's fine but for it to wait until next week is not acceptable. We pay a high price for this service.

  • Initial Complaint

    Date:08/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Unauthorized Charges on **************************** Management Customer Service,I hope this letter finds you well. I am writing to address a serious concern regarding my recent billing statements. My account, [*******************************], has been subject to continuous extra charges that I did not authorize.Upon reviewing my recent invoices, I noticed that additional fees have been applied to my account without any prior notification or explanation. These charges are not consistent with the terms of my original service agreement, and I have not been provided with any documentation or justification for these extra amounts.I kindly request an immediate investigation into this matter. Specifically, I would like the following actions to be taken:Detailed Explanation: Please provide a detailed breakdown of the additional charges that have been applied to my account, including the dates and reasons for these charges.Correction of Charges: I request that any unauthorized charges be promptly removed from my account and that my billing statement be adjusted accordingly.Future Prevention: I would appreciate assurance that such unauthorized charges will not occur in the future. Additionally, please inform me of any changes to my billing structure or service terms before they are applied.I have been a loyal customer of ***************** and I trust that this issue can be resolved promptly and amicably. Please respond to this letter within [a reasonable time frame, e.g., 14 days] to confirm receipt and outline the steps being taken to address my concerns.Thank you for your prompt attention to this matter. I look forward to your response.Sincerely,[********************************]

  • Initial Complaint

    Date:11/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are having trouble with our trash service. In July, one of their trucks blocked our driveway because the driver had to get out of his truck and handle one of our next door neighbor's trash cans that wasn't placed into the proper position. Normally if there's an issue, they skip the address and move on. At the time of this incident I needed to go somewhere but could not leave because our driveway was partially blocked. Also, on Oct 28th, one of our trash cans was not emptied for some reason (I was home and had made sure nothing was blocking it). We had both of our recycle cans out, but the driver only emptied one of them. I complained via the company's website, and they had no answer for me, however they DID say a truck would come out the next day to get it. This did NOT happen. Despite our two recycle cans being of different color, it has never been a problem until now. I suspect this might be the issue, however it is the company who gave us a different color recycle can, when we had to request a 2nd one, so this is a situation of their own making, if indeed this is what caused the issue. I am upset that not only did customer service tell me a truck would come out the next day, but that did not happen! I would like somebody in a supervisory position to look into this and figure out what happened. The company has recently placed cameras on their trash trucks, so let's have them look at the video from that date (Oct 28th). The account is under the name of ***********************. I don't think it's right that she pays her bill on time always, yet the company doesn't come thru with proper service. If they are NOT able to send a truck out the next day, then why is customer service telling me that they WILL????

WM- Lancaster Landfill & Recycling Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.