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Business Profile

Web Design

The Branning Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2022, I ordered CRM Agent from Banning Group. I ordered 12 month service + 3 Hours of support. After few months of trying to use the crm, I figured out that it is not working the way I imagined it would work. After 6 months of trying it, it is not going work because it does not features that I needed. I decided sent them email about cancelling the service and receive refund for the months I did not use the service. Well next day, they close my account and now I have no access to the crm service and they told me via that I can not get refund either. It is fair to ask for refund of 1/2 of what I paid for since I did not use the service for 6 months + I did not use their 3 hours of support.****

    Business Response

    Date: 09/07/2023

    Hi ****, In February 2023, you bought one of our special offers, the limited time $900 Agent CRM Package (which included 12 months of the Agent CRM software and 3 hours of zoom calls with our team). I understand that you havent been able to fully utilize the 3 hours that were included in the package and you still have a remaining 6 months on the plan.

    While our software is offered as a no commitment month-to-month subscription in which you can cancel at any time, our package promotions and discounts represent a term-based agreement which is why we are able to offer them at such a discounted price.As listed in our terms on the Agent CRM sign up page: ********************************************************** well as our promo page *********************************, these discounted services are non-refundable.

    Regarding your account removal, this was closed down because we received your cancellation request form prior to hearing about your wish for a refund. The cancellation form includes acknowledgement of the removal of your data. However, if you change your mind and wish to continue to use the remaining months of the software and 3 hours of support on your plan, I would be happy to reactivate the account. I understand that this may be disappointing. I appreciate your understanding and patience in this matter and in regards to our companys policy. 

    Kindly, The Branning Group/Agent CRM Team

    Customer Answer

    Date: 09/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

The Branning Group is NOT a BBB Accredited Business.

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