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Business Profile

Computer Software Developers

Deep Silver Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days ago, I messaged Deep Silver via Direct Message on ******* / X, asking them for a PS5 North America code for their game Dead Island 2 Gold Edition. I explained that I was going through a very tough time personally, and could not afford to purchase their $100 game at this time, but was still interested in playing.They have repeatedly ignored me, and when they decided to answer me after 3 - 4 days, they were very disrespectful towards **** told them I was going to file a complaint, and they proceeded to block me on ******* / X so I would no longer have a means of Communication with them. I never once was disrespectful to them during our communications when asking for a product code. I also have a screenshot showing that they blocked me on ******* / X.

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently contacted Deep Silver via ******* Direct Message, regarding an inquiry about receiving a PS4 / PS5 North America code for their game Dead Island 2 Gold Edition.They have ignored me for over a week, and when they did respond, they were very disrespectful and straight out told me No. I asked very nicely, because I am unemployed at the moment, and cannot afford to purchase their game at this time. They do not care about their consumers, and will not provide me with a PlayStation code for their game, despite me explaining my situation. I have also tried contacting ******, who is also responsible for this Title, and was unable to get ahold of them as well. I will definitely be leaving a Review about this Publisher / Developer, and letting people know not to support them.I also have a Screenshot of the discussion Ive had with Deep Silver regarding receiving a game code.

  • Initial Complaint

    Date:09/23/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deep silver refused to deliver a functional game and has continued to sell a nonfunctional. Deep silver sold 3 day early release to users for $90 and gave a nonfunctional game. Today marks day 6 of the ****** being unplayable (3 days after the early release). Deep Silver has continued to sell this defective product (for $40-$90) on platforms like Steam, PlayStation, Xbox, ect. I believe the B.B.B should be aware of this as it seems like its bordering on a scam, and this seems like the new state of game releases.

  • Initial Complaint

    Date:04/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cannot express enough how dissapointed the Dead island 2 game is! I spend over $200 in 2 games to play with my daughter and she can't even create a game because it says shes unable too! Something about her having a Xbox one series s! Would of Deep silver informed players of them not being able to host games in certain Xboxes i wouldn't have waited $200 in 2 freaking games! Not everyone can afford to buy a new $800 console every time a new game comes out!!

Deep Silver Inc. is NOT a BBB Accredited Business.

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