Reviews

This profile includes reviews for Conexwest's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Conexwest

  17100 S Harlan Rd Lathrop, CA 95330-9786

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  Conexwest

  801 Avenue H San Francisco, CA 94130

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  Conexwest

  2100 Engineer Rd Oakland, CA 94607

Review Details

• Review fromAlex G

  Date: 03/03/2025

  5 stars
  I recently purchased a 20ft shipping container from Conexwest for storage purposes. The ordering process was straightforward, and the staff I spoke with were polite and answered my initial questions. The container was delivered within the estimated timeframe, which I appreciated.
  Overall, the price was competitive, and the container serves its purpose. I’d consider using them again but would double-check the details next time.

• Review fromCharlie S

  Date: 01/07/2025

  1 star
  I purchased a container in September of 24 its January of 25 and I was told I was getting a refund end of December. I now cannot get a hold of anyone Ive been calling during office hours at all times of day. I have emailed, called and left vm with no response.

  Conexwest

  Date: 01/24/2025

  Dear Mr. **************** you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced regarding your refund and difficulties in reaching our team.Our goal is to provide prompt and transparent communication to all our customers, and it is clear we have fallen short in your case. We have prioritized your concern and are actively working to resolve the ******** ensure your refund is processed without further delay, I have escalated this matter to our management team. You will receive an update within 48 hours. Please rest assured that we are committed to resolving this issue promptly.If you need immediate assistance, you may contact our dedicated customer care team directly at [Insert Dedicated Phone Number] or via email at [Insert Email]. We value your business and appreciate your patience while we work to resolve this matter.Sincerely,Conexwest

• Review fromScott T

  Date: 07/05/2024

  1 star
  I have been waiting for allmost two months for a refund on a box i never received, also i now have to pay another months rent because they haven't picked up the 20 ft. All i keep hearing is its processing. ***************************

  Conexwest

  Date: 02/10/2025

  *****, we sincerely apologize for the delay and frustration this has caused you. Waiting this long for a refund and container pickup is unacceptable, and we completely understand your concerns.We are escalating this matter immediately to ensure your refund is processed without further delay and to coordinate the pickup of the 20ft container as soon as possible. Please reach out to us at [your contact email/phone] so we can resolve this for you as quickly as possible.We truly appreciate your patience and the opportunity to make this right.

• Review fromKatelynn L

  Date: 07/05/2024

  1 star
  We ordered a container on may 1. Two weeks later still heard nothing back from them so we called on may 22nd to cancel the order so we spoke to ***** and got everything canceled and he said we would get our refund in about a week. It is now July and we have been calling them for the past 2 weeks all over again to try to get our refund and they tell us it's processing and "just 3 more days" so needless to say they are horrible in customer service and we have them another card to use because we had to close our shop down which then means close the bank acct. So they wouldn't help at all. Now with all that said we had ordered an office container in the middle of March and it WAS delivered. we had to move shop locations at the beginning of may so i called come west to move the container and they proceeded to tell me that they are "in ********** so only California services" (I was resided in ***** at the time). So we transported ourselves to our new location where we rented. We have been calling and calling and calling to get this container picked up as we had to have all of our stuff out of the shop by 1st of July and now we have to pay another months rent in ***** when we live in ******* now Because a bunch of monkeys can't seem to figure out how to refund a simple credit card and pick up a little 20ft container

  Conexwest

  Date: 02/10/2025

  We sincerely apologize for the frustration and inconvenience you've experienced. This is absolutely not the level of service we aim to provide, and we regret any delays in processing your refund and picking up your container. We understand how important timely communication and resolution are, especially during a move.Our team is reviewing this matter urgently to ensure that your refund is completed as soon as possible. Additionally, we will escalate the issue regarding your container pickup to find a swift solution. Please reach out to us directly at [your contact email/phone] so we can address this immediately.Again, we deeply regret the hassle you've encountered, and we appreciate your patience while we work to resolve this.

• Review fromAva T

  Date: 11/06/2023

  1 star
  Save your time and go somewhere else. They quoted my business about a month delivery and it's been almost going on three months and still haven't received our items. Upon placing the order, ****************** was arrogant and rude. Every time I call and ask for a shipping update, it keeps getting pushed out and his answer when I asked why was, "I don't know". This is very discouraging and makes me feel sick that I still have to work with them in order to receive my order. It's even more upsetting when this was a $24k order.

  Conexwest

  Date: 02/10/2025

  We sincerely apologize for the delays and any negative experience youve had while working with us. This is not the level of service we strive to provide, and we regret any frustration this has caused.We understand that timely communication and accurate updates are crucial, especially for an order of this size. Our team is reviewing your case immediately to ensure you receive a clear shipping update and a resolution as soon as possible.Please reach out to us at ************ so we can directly address your concerns and make this right. We truly appreciate your patience and the opportunity to improve your experience with us.

• Review fromdoug m

  Date: 02/21/2023

  1 star
  I would've seen these reviews beforehand I have been trying to have 4 containers picked up since December 28th and have been lied too many times. *****, **** and ***** are one step above worthless, they don't care about customers at all.

  Conexwest

  Date: 02/10/2025

  We sincerely apologize for the frustration and inconvenience you've experienced. Delays in pickup and miscommunication are unacceptable, and we regret that we havent met your expectations.We take your concerns very seriously and are escalating this matter immediately to ensure your containers are picked up as soon as possible. Please reach out to us at ************ so we can personally assist you in resolving this issue.Your feedback is important to us, and we appreciate the opportunity to make things right.