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Business Profile

Auto Repairs

Pronto Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - towed my car to the shop October 2022 for a blown head gasket.- they told me they will get it done maybe close to a month - Its been in there ever since I only took it out 2x to run the car since they never run it. - the times they said it was done. A check engine light always came on - I returned the car instead - I would go check on the car at least once a week to double check how everything is coming along. And every time the workers would tell me come back tomorrow that became the saying to me every two weeks I would come it just became a joke. -went from a bad head gasket to another issue and another. And at this point i dont what they did to my car or if they did anything.- I purchased a new battery since it was dead.- now another issue has came up which is a water pump - and now my car needs to pass a smog and I called to see if it will and they said it would not since it has to be ran and they dont run. It at all.

  • Initial Complaint

    Date:07/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Owner of pronto auto refuses to give invoice of cataylic converter ordered June 6 ***************** a 2011 ******* We have asked three times for invoice. I want to know what company he bought the cataylic converter from.

Pronto Auto Repair is NOT a BBB Accredited Business.

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