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Business Profile

Liquor Store

Keg N Bottle Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Item that ordered on their site was lost and never delivered they refuse to make it right buy offering me 50% off another bottle that are around $80 ea. regardless of shipping insure a business has an obligation to make their mistakes right and refuse to

  • Initial Complaint

    Date:03/06/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keg n bottle was selling items that they knew were pre-sale items meaning that they do not ship for months on end. This was not disclosed on the website nor to the customer upon email confirmation. Only when I reached out to the company I was told it was a presale item that would be shipping at the end of the month. I placed my order on 2/7/24 and it it currently 3/6/24 and I have yet to receive even an update email beyond my order confirmation. I have proof of these communication instances with the names of the individuals I spoke to. Additionally, the product that I ordered is no longer available on their website so they must know there is an issue with supply, but refuse to let the customer know. I have requested a refund, but have yet to hear back from customer service.

    Business Response

    Date: 03/06/2024

    Hi 

    The customer is correct The item is a pre sale however the supplier pushed the product another few weeks we have no control of this issue all retailers have the same problem 

    We have done many pre sales and have never had this issue 

    I have canceled the order and refunded the customer the full amount 

     

    Customer Answer

    Date: 03/06/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:10/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bottle of nice bourbon from this site ($237). When it arrived, it was clear the bottle had already been opened and likely filled with some alternative. The box was torn, the bottle's seal was completely broken and was literally saran wrapped vertically to keep the broken seal cap in its place. This bottle could've been poisoned for all I know.

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Order placed in the amount of $266.23 = $224.48 Item + $28.00 Shipping + $13.75 Tax on 6/1/23 at 8:00 PM - I Cancelled 6/2/23 at 6:13 AM - Vendor agreed to refund - Vendor refunded $239.61 on 6/2/23 at 1:55 PM - They discounted my refund $26.62; 10%, never advised of this, could not be restocking as I cancelled 10 hours after initial order, and they included shipping and taxes in the %10 refund reduction.- Never said anything about this in any correspondence - Never replied to my question regarding the 10% discounted refund - They owe me $26.62

    Business Response

    Date: 06/13/2023

    Gorges,

    Please take a look at our company's return policy, as showed on our website. There are charges incurred to our company the moment a customer presses confirm on an order. The 10% charge does not even cover all of the charges incurred, such items like referral fees paid to companies like ****** (could be as high as $50), and credit card and processing fees (which could be as high as 3%). I hope this helps explain the situation better. 

    ******************************************************

    Keg N Bottle

    Customer Answer

    Date: 06/14/2023

     The website has links to the return and refund policies. The cancelation policy is embedded into the refund policy, not a stand alone or obvious link. Since I was not returning or asking for a refund how would I find the cancelation policy? Also, they charged 10% on the shipping and taxes. The order was canceled less than 12 hours from the time of the order, nothing processed on their end. Why would the customer be penalized for the cost of their choice for conducting business?

Keg N Bottle Inc is NOT a BBB Accredited Business.

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