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Business Profile

Training Programs

Vernon Street Capital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06/20/2022 paid $5995 the package was to include training. I got 15 mins training the first day with assignments. I paid for my business llc and did everything. Being a Hand kind of person, I got a client and ask for help but I have been disconnected. I tried reaching out to them but to no avail. Im requesting for refund not a full but partial refund. I dont believe I learnt anything

    Business Response

    Date: 12/14/2022

    Hi ********!

    Thank you for reaching out! We are sorry for any communication issues. I am showing that you deactivated your account in our messaging service and we did not receive any emails or telephone calls regarding your client. Again, so sorry! We are here and ready to help in any way we can. You have our telephone number, email, and messaging service information. Feel free to reach out when you can. Talk soon!

    Customer Answer

    Date: 12/14/2022

    I am rejecting this response because: I had sent a message with no respond, so I check to see why only to see I was disconnected. I dont know that one can be disconnected on slack, I refuse the statement that I disconnected. I have not used any services. I appreciate **** and the study guide he sent to me and that why am seeking a partial refund. They said if its not for you your money back. Its not for me. 

    Business Response

    Date: 12/14/2022

    Hi ********, 

    I am really sorry about that again. We did not disconnect anything to our knowledge. And please know you still have our email and telephone number in case of  a technology related issue. We get it, things happen and we are all at the mercy of technology. If the disconnection was on end and if we got disconnected over the last few days, we apologize.

    To the matter at hand... We had a scheduled call last Wednesday that lasted for more than 30 minutes.

    IN Addition, we have had 4 training sessions. When you say you have received only 15 minutes training... this simply is NOT true. At the end of each session, we try to send homework or things to do/work on and ask that you let us know when you are ready for the next session. We do this because we know people are busy. 

    After this past training session on Friday December 2nd, we had a plan of action for you over the next few weeks and into the new year. You said thank you and that you would be reaching out in January. I know you said you have a busy schedule, but we are here to help in any way we can per the agreement you signed. We are very flexible in our training times and are here for you. 

    Thank you.

    Customer Answer

    Date: 12/20/2022

    I am rejecting this response because:I agree we had a plan of action for several weeks but I refuse to agree that technology is responsible for the disconnection. Especially when I needed assistance the most, that goes without saying I lost that deal. I did try to call ******* and and leave a voicemail. I just need a reliable system and my moneys worth. Please dont connect me without a heads up, trust is very important in business. Thank you

Vernon Street Capital is NOT a BBB Accredited Business.

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