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Business Profile

Auto Parts

Jones Auto Dismantling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************nest business practices and failure to honor the 90 day warranty period and replace or refund the $1,200.00 faulty/defective engine has caused extreme stress to my shop customer and has left him in a very difficult situation.I request assistance to remedy this matter, to wit, a full refund of the total defective engine cost of $1,200.00 as well lost time and damage caused to my shops long time customer. Thank you.

    Business Response

    Date: 03/03/2024

    Hello,

    My name is ************************************, with jones auto dismantl;ing

    I am so sorry for late response, we have honered our warranty by returning our customers money and took our engine back from him. exact the same day we did the return customer filed the complane and after couple days we got the letter. I called him and asked him if we are in the same page and he said yes,I kinldy asked him since we have returned your money please go ahed and take you complane back! and he said he will. 

    Please note we returned his money and as far as I know he didnt have complain ane ***************** advise 

Jones Auto Dismantling is NOT a BBB Accredited Business.

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