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Business Profile

Car Sound Systems

Cal Custom Audio & Window Tint

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 14th 2023, I went to Cal Custom Audio and Window Tint on ***************** in **************** To get my amplifier and subwoofer wired. I paid 450$ for them to simply wire the setup. This business is supposed to be good and reliable (based on reviews). On April 2nd 2024 the wiring that was purchased and installed from this business melted completely onto my battery, causing smoke to ****** from my trunk. 1. Making the wiring now unusable and a fire hazard. 2. Burning a hole into my battery (which is a fire hazard). Not once did the fuse on the wiring trip or shut off. If I had not noticed the smoke, the car would have been engulfed in flames. Today, April 4th 2024 I went to the shop to see if they could replace it. They offered to replace the wiring but not cover any of the labor or parts costs (As well as the 230$ battery I had to purchase after this happening). I proceeded to ask why they were not going to cover any of it and the employee began to become angry. Things escalated very quickly from there, I had stated If I knew that melting wires and causing fire hazards was a possibility I would have spent my money elsewhere. He then got into my face and began yelling profanities at me. From there I left and am now at a loss for the 450$ of the hacked wiring job they did AND the 230$ from the battery I needed to purchase because of it.

Cal Custom Audio & Window Tint is NOT a BBB Accredited Business.

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