We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clock Repair

Classical Clocks Antiques

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clock Repair.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint taken in dictation by BBB rep ** 05/05/25 Brought a clock to get repaired 6 months ago, which was repaired. I also brought a gas gauge that needed to be repaired, actually to be cannibalized, with a gauge that I had given him. This is the brand new gate. The man had lost the gas gauge, which was a brand new gas gauge. He seemed to misplaced it. I asked him if he wanted to pay for it. He said no.

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my clock in to be repaired 2-28-2021. I have been trying to get the clock back for the last 4 years. At first I was told that he could not find the clock, Finally he told me he found the clock. We agreed he would mail it to me. He comes up with every excuse (e.g. I can't find a box to mail it, I'm to busy, I have a funeral to go to, etc.) I would like my clock back but if that isn't possible I would like a check for the value of the clock. Any assistance you can give me in this manner would be greatly appreciated.

  • Initial Complaint

    Date:12/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After waiting almost two years for Classical Clock and Antique repair my ****** clock I went to pick it up and found that the shop owner had dropped and damaged my clock. According to *********************** repair shop the costs to repair that damage exceeds the value of the clock.

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 7, 2022 I brought in to *********************** of Classical Clocks and Antiques a copy of a letter with the invoice copy #****** along with a picture of my grandfather's clock face asking if it or my cuckoo clock has been found.On April 16, 2021 **** came by my house and picked up a cuckoo clock and the grandfather clock with 3 weights and pendulum. They were in working condition. I wanted them to be cleaned and oiled..I went to his shop in July to check on them and he hadn't worked on them yet. I returned in August, September, and October and he hadn't gotten to them. In November when I returned I brought with me a letter with a copy of the invoice stating I would be by on December 18, 2021 to pick up my clocks and bring them back in the spring. He had many medical excuses as to why he hadn't got to them. December 18 came and no clocks. I started documenting all my visits and 2022. I delivered another letter on March 11, 2022. Nothing happened so I went in April 21 to have him set up a date to come and measure the inside of my grandfather clock. He came April 28 and measured the inside of the casing and took a picture of the finial to the top of the cuckoo clock he took. He said he would order a timepiece for the grandfather clock. Nothing happened.I kept going in and checking but nothing. He came out again on August 17, 2022 and did the measurements again...still no compensation.When I went in on September 24, 2022 he said he found my weights and pendulum. I brought them home., but still no working face/clock.On December 7, 2022 I brought in another letter with a copy of the invoice and a picture of my grandfather clock, stating I hope he would be able to locate the missing part and the cuckoo clock.I purchased the clocks in West Germany in the 60's, so if they are not found and returned in working condition, I want to be compensated in cash for the value of replacements as I doubt he will be able to locate them.Thank you,***************************

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought a clock in for cleaning and to fix an issue with it being over wound.After numerous phone calls, visits, excuses still have no clock. Have even gone into his back room and searched and brought him a picture. Still cannot give my clock back.

  • Initial Complaint

    Date:01/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having a difficult time with a store owner in *********. 1 year and 3 months ago ***** from classical Clocks and antique in ********* came to my house took a pendulum for repair and a very rare French clock to clean. When I asked him for an invoice he said he was out and would bring one by later. He never did and the entire conversation was caught on ring camera. I waited patiently for 2 weeks and called for updates and he said he was swamped with work and hadnt gotten to either item and was waiting on parts for my grandfather clock pendulum. Every week for 1 year and 2.5 months I have contacted *****. He always tells me he hasnt done any work and I have asked him weekly for my items returned. Always an excuse I have been kind and patient. Today I went in there. Enough is enough and I poked around myself. Nowhere was my clock to be found. I told ***** I wanted my items back by Monday or I would bring my receipt to him and he can pay me for I had paid for the clock. His response thats never going to happen and you can leave my shop. I lost my coolSomeone came in the shop and walked into the exchange of words and walked out. I walked outside and the gentleman said he heard everything and felt sorry for me. ***** walked outside when he saw me talking to the gentleman and I asked him what he wanted and he said he was coming out to see the rain. I told him Monday have my clock or be prepared to pay for it. And he asked me to dont talk to him like that. He had Covid last year. And thats his excuse for not giving me back my items. I repeated please have my items back by Monday or be prepared to pay me for I paid for them and he smirked at me..I have been more then accommodating and at this point My patience is gone and I want my stuff. I do Not understand his business practices . I am not the first person he has done this to based off the yelp reviews I read the other day.. he SHOULD NOT be in business. He is very dishonest.

Classical Clocks Antiques is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.