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Business Profile

Computer Training

UCertify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Training.

Complaints

This profile includes complaints for UCertify's headquarters and its corporate-owned locations. To view all corporate locations, see

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UCertify has 2 locations, listed below.

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    • UCertify

      3187 Independence Dr Livermore, CA 94551-7595

    • UCertify

      Union City, CA 94587

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM DUE A REFUND OF $216.99.I WAS CHARGED TWICE FOR AN ACCESS CODE FOR UMGC-CEH-v12.AE1: Certified Ethical Hacker (CEH v12), AT A RATE THAT IS NOT ADVERTISED BY UCERTIFY (AS DENOTED BY THE ORDER TOTAL ON THE CHECKOUT SCREEN) AND MY PROFESSOR.I am reaching out regarding uCertify access codes that I purchased. I am due a refund in the amount of $216.99 which was charged to my card in error.The pricing provided by my professors is as follows, so I should not have been charged an additional $216.99. The amount $216.99 did not show on the checkout screenshots attached:- $63.00 for UMGC-CEH-v12.AE1: Certified Ethical Hacker (CEH v12)- $48 for ***100: ********* 365: Identity and Services (***100)I was supposed to be charged $63.00 for UMGC-CEH-v12.AE1: Certified Ethical Hacker (CEH v12), however I was charged $279.99 for the code. So I was charged $216.99 and $63 (as described by my professors and the screenshots of my checkout screen where the "pay now" button is) for the same access code which does not show below on my screenshots (screen where order total, card information and "pay now" button is) of my checkout screen.I also had to purchase an access code for ***100: ********* 365: Identity and Services (***100) in the amount of $48.00, which was properly charged to my credit ******* I was charged in total $327.99 when I should have only been charged $111 which showed on both checkout screens (where the "Pay Now" button is located) before I completed the purchase of the access codes. Instead I was charged $327.99.I am due a refund in the amount of $216.99 which was charged to my card in error.I have attached screenshots of the amounts that were supposed to be charged to my card as denoted by the checkout screens before I pressed the "Pay Now" button, and a screenshot of what was actually charged to my card which did not show on the checkout screen. I am also attaching the order confirmation screen below:

    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Access Code on 5/16/24 around 6:30 pm for a class I took at ***************. About hour later I dropped the class. I did not use the code. I contacted uCertify number of times via email and via the phone. They said that a refund will be issued between 5 to 10 business days. it is now more than a month and the refund to my credit card was not issued. I ask for a refund of $105 issued to my credit card as soon as possible. I also with like a formal apology.

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