Complaints

This profile includes complaints for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Puls Technologies, Inc.

  849 E Stanley Blvd PMB 203 Livermore, CA 94550-4008

  
• 

  Puls Technologies, Inc.

  444 Spear St San Francisco, CA 94105-1684

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/3/2023 I used **** to schedule home appliance repair. They sent a **************** to repair and he took apart washing machine and asked for $120 cash for service call, despite the advertised charge of $89. He said he would be back on Monday and would need a new part costing $204. When he didn't arrive, I started texting him. He said he would let me know in the evening-but I had to text him again at 9:00 pm. He said two new parts each costing over $200 is needed now (but would not tell me why). I called **** and they kept reassigning **** to come look at it but I said I wanted to see someone new. They finally sent ***********************, who correctly diagnosed the problem (and helped me determine it was NOT worth repairing). This is what **** should have determined in his visit on 8/3/2023. I also discovered the call on 8/3 was covered under Warranty, as the previous repair was done on 6/5/2023 and **** should have not charged me $120. **** claimed they would do an investigation but they have not communicated with me regarding the situation. I have requested that someone call me but have been unsuccessful getting any customer service help. I would also want **** to review my 6/5 repair--after speaking with ***********************, it appears I was grossly overcharged.

  

  Business Response

  Date: 08/11/2023

  Hi ******, 
  
  Thank you for bringing this to our attention and for informing us about your concern. We are sorry to hear as well that you had a less satisfactory experience with us, which is unacceptable.
  
  After careful deliberation and reviewing the appointment details with the team. It has decided to refund you back for the extra $120 that you paid to technician ****. 
  
  We have sent you an email to confirm the card details so we can move forward with the refund. 
  
  Sincerely, 
  **** SUPPORT TEAM
  
  

  Customer Answer

  Date: 08/13/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** sent me a technician named Fuad. He diagosed my refridgerator which he said needed a fan and I payed him $95.23. He was supposed to come back after a few days with the part to fix it. Now, 17 days have passed and ive called him a total of 20 times, after the first 2 calls he stopped answering. Ive been calling my bank and credit card to dispute the chargs since i was scammed. I need my money back.

  

  Business Response

  Date: 08/15/2023

  Hello *****,
  
  We have received your complaint and we would like to apologize for what happened with your appointment. We understand how important it is for the initial technician to come back and do the repair for his diagnosis. We also know that it is frustrating to have 17 days of no contact with the technician whilst hoping to have the repair to which the service call will be waived. We are very sorry for all of these and the inconvenience and stress this whole ordeal might have caused.
  
  We have reached out to the technician, and we're informed that the part remains backordered from the stores where our technicians buy them from. Please be advised that we only buy original equipment manufacturers (OEM) parts from stores the assigned technician trusts, making them a bit more difficult to acquire and with a higher price compared to those seen available on e-Bay and Amazon. For reference, the part in question is DA97-20713A.
  
  And upon further deliberation of your case, the team has decided to honor you with a full refund amounting to $95.23 for the service call appointment that you had with us. However, please know that the service call fee is usually non-refundable as it covers the technician's consultation fee for diagnosing one unit and other fees for their travel and safety.
  
  To continue with the refund process, we will be reaching out to you directly through your email address registered in your appointment.

   

  Warm regards,

  **** Support

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 3 a technician came to our house that was supposedly "vetted" by **** to install a dishwasher. They arrived late, with an additional person we had no idea would be there, not mentioned by ****, who behaved very unprofessionally. We were not given a confirmation of cost before work started, as is promised by ****. We had been quoted $94/hour online when we booked and yet were charged $400 for 2 hours (attached is a screenshot from when we booked and the invoice we paid). The tech was very reasonable, but the person with the tech refused to leave until we had paid immediately with the link provided by ****, without a possibility to discuss the price difference. A negative review was filed with ****, and an email was sent to their support email immediately after to let them know. It took over 24 hours for a response, via text only, acknowledging only the negative review, with no response to the email. The dishwasher is now leaking and a video was sent in response to the text and again to the email support. We do not feel comfortable having the tech return, or any other tech from ****, since their vetting process is clearly insufficient.

  

  Business Response

  Date: 08/17/2023

  Hello Andromeda, 

  We received your BBB complaint and we sympathize with your sentiment in this case. We respect and understand your decision in no longer wanting to have our services to correct this appointment. We would like to send our apologies for all of the inconveniences and stress this case may have caused and for not reaching your standards in having good communication. 

  
  The team has deliberated on your case and has decided to honor you with a refund of $212, which is the difference between the quoted amount and the charges on your bill. To proceed with this process, we will be reaching out to you through your registered email address to confirm important transaction details.

  Thank you for your understanding.

  -**** Support Team
  

  
  

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 21, 2023 a service man came to the house to fix my single unit refrigerator and freezer. He seemed to know what he was doing and said it was the automatic defrost and gave me a new part.He went into the freezer as well and didn't report anything. For both he had to remove a build up of ice. He left, I gave him a good review AND a ***** tip! BUT, after 3-4 hours, I just happened to go to the freezer and it was completely chrystalized!! Not that way before he came, (its not why I called for service). It looked like a snow storm. I have been trying first to email support, then SEVERAL phone calls (option 3) to have someone come back. I consider this the same service call. I do not want to pay another ***** for a new service call! When I have called, early morning, mid day, and evening, recording says wait to speak with someone and after about a minute it cuts off, and goes into a busy signal.

  

  Business Response

  Date: 08/08/2023

  Hello, ************* 
  
  Thank you for bringing your concern to our attention and we want to apologize for not being able to provide you the service that we were supposed to deliver. Apart from that, we would also want to extend our apologies for the delay, we completely understand that your time is incredibly valuable. 
  
  We want to make things right and at least improve your experience with us. Thus, after discussing with the team, we will be assigning a new technician to reinspect and check on the issues with your appliance. 
  
  The team has sent you an email regarding this matter; however, in case you haven't received it yet. You can book an appointment through this link: 
  

  ***************************************************************************
  
  Let us know if you have further questions or concerns. 
  

  
  Best, 
  **** SUPPORT TEAM

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to schedule an appointment on line with ****. I scheded it around 7:45am on 8/1. There was a range of 2 hour blocks and selected 2 to 4pm, same day. Two hours later I get a text with an update. The company said they did not have a tech aviaialbe and the next appointment would be on 8/3. So, I end up on the phone and find out that they made an appointment with out the avaiaiblity of a tech. This is horrible customer service and a bad businesss practice. To make an appointment with you to get your business and then string you along untiil they can provide a tech to your location. I did not make the follow up appointment. I will not being doing business with them in the future.

  

  Business Response

  Date: 08/04/2023

  Hello, *********** 
  
  Thank you for bringing this concern to our attention and we completely understand that your time is incredibly valuable. We want to apologize for not being able to provide you with the service that was supposed to be delivered, and also for the time that *** have been wasted.
  
  As reflected on our website, ****' predictive match technology will connect you with a reliable technician once an appointment is booked. The requested time frames normally match the availability of the technicians in your area; however, due to the demand, the team was unable to assign a technician for you. Rest assured that the team is already looking for ways to improve our services so that every appointment request will be catered to.
  
  On the other hand, the team tried to offer a suggested time frame for the next day; however, you declined which we totally understand. 
  
  We want to make things right and at least improve your experience with us. In case you want to reconsider, we have applied a 10% future discount to your next appointment, or you can use this coupon code: HANDYMAN20 for future handyman services. 
  
  
  **** SUPPORT TEAM

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20408310
  
  I am rejecting this response because:
  

  I'm not going to "book" an appointment that they do not keep or will "attempt" to find someone to work on my appliance.  Additinally, I found a local business that answers the phone and makes an appointment, and they showed up on the date/time scheduled.  

  Will not do business with "****". 

  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/08/2023

  Thank you for your response, *********** 
  
  We understand your sentiment and the position that you are coming from as we were unable to provide you with the best service that we ought to deliver. 
  
  Nevertheless, moving forward, we will take steps to enhance our service and implement measures to ensure that this issue does not occur again in the future.

   

  Sincerely,

  **** SUPPORT TEAM

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20408310
  
  I am rejecting this response because:  What specificly would you do to enhance a better customer service?
  

  It's great that you are going to "work" on it but, how?

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/11/2023

  Hello, *********** 
  
  Thanks for your inquiry. ********* is one of our newly opened markets and were actively growing the market to accommodate a larger service area soon. 
  
  Hence, one of our goals and main objective is to increase the number of technicians so we can cater to the growing demand. The team is currently working on this campaign for us to improve the number of services that we ought to provide. 

  Sincerely, 

  **** SUPPORT TEAM

• Initial Complaint

  Date:08/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called **** to come in and fix my refrigerator. A Tech showed up analyzed the issue said he would order the parts and charged me $85.00 to start the prosses. he shows up TWO weeks later charged me $400.00 and said it's all set two days later it stopped working again.I have called him, (I'll be back in a few days) never showed up it's been 18 days I've called the company's phones mutable ,mutable times and no one ever answers. This is what I do for a living I hire contractors for 23 years. I have never ever been so appalled by a company in all my life. This is by far the worse company I have ever delt with.

  

  Business Response

  Date: 08/07/2023

  Hello Sarge, 

  We have received your complaint and we understand that you are frustrated with the prolonged delay in repairing your refrigerator. We never intend for this to happen as we always wish to provide our customers a fast and reliable service, thus we sincerely apologize for all the inconvenience this have caused you.

  
  To know the status of your refrigerators guarantee repair, we have been in touch with the technician assigned, who informed us that the part needed for the repair was hard to find. Please be advised that the parts we use for repairs may take longer in getting delivered as we specially order them from trusted OEM (Original Equipment Manufacturer) parts supplier, which may also increase its pricing compared to e-Bay and Amazon. Nonetheless, the technician was able to find a couple of websites where the part needed is available and has attempted to order the part twice. Hopefully, the second order attempt ends up a success and gets delivered soon. However, in the meantime we are still waiting for updates regarding the parts order status and, once it has been acquired, updates about the earliest date and time the technician can come back for the repair.

  
  On an additional note, may we ask for you to confirm your updated contact information by sending it to ***************** This is because in hopes of keeping you updated, the technician tried calling your registered number on the appointment but to no avail. 

  
  We are terribly sorry for failing to keep you posted with the updates in your appointment. To make up for this, we will also be reaching out to you via your registered email address with us to ensure a close monitoring on your case.

  
  Sincerely,
  **** Support Team

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20405593
  
  I am rejecting this response because:

  The main problem with the company is they never bothered to reach out to me and explain anything. I tried numerous times to contact ****, no response NOTHING. The only time they bothered to contact me was because of BBB. The technician just disappeared, no email no phone call nothing.
  It has now been over six weeks since I contacted **** - how long did they think I was going to go without a refrigerator.
  I have already had to purchase a new one because I got no response from them.
  I will keep the old one on site and see if they ever bother to come back and fix it.

  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/09/2023

  Hello, ****** 
  
  We deeply apologize for the lack of communication and for not being able to reach out to you. It is crucial to establish transparent communication to establish trust and reach our objectives. 
  
  In this regard, may we confirm if this email address: *********************** is currently active? We have been sending email updates to the email above. 
  
  We understand and respect your decision of purchasing a new unit; hence, in case you still want your previous refrigerator to be checked and serviced again, the team has decided to send a new technician to re-diagnose the unit's issue. 
  
  Please use the link below to book an appointment:
  *************************************************************************************
  
  Let us know if you are having difficulties or have encountered any issues. 
  
  
  **** SUPPORT TEAM

  Customer Answer

  Date: 08/10/2023

   
  Complaint: 20405593
  
  I am rejecting this response because:
  I do not want to close out the case yet, I will wait for the outcome of the case and see how **** handles the situation.
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/11/2023

  Hey Sarge!
  
  No problem at all, we also want to let you know as well that the case is still open as you currently have an open Guarantee ticket. Rest assured that the case will be monitored and is under review. 
  
  We have already assigned a technician to re-inspect and re-diagnose the unit and it was set to August 14, 2023. Once we get the technician's report, the Guarantee Team will further review this to move forward with the next step. 
  
  Let us know if you have further concerns and questions. 
  
  
  **** SUPPORT TEAM 

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App not working. Will not allow me to move on after accepting ******************* Using *************** S-22 ****** ******* will not respond to emails, phone lines intentionally blocked for calls. Serious concerns as to integrity if ************** Issue #2. Attempting to opt out of binding arbitration, prohibits by insurance company rules. Plz advise

  

  Business Response

  Date: 07/28/2023

  Hello *******,
  
  We understand your concern, and we apologize for the conflicts you have been experiencing with the application and communication with ****.
  
  Our team has traced your issues and found out that the cause of all your troubles is a glitch in our system. Unfortunately, **** services are not yet open in your city, which has accepted your application by mistake, allowing you to proceed with the onboarding process.
  
  As we are still in the process of opening the market, no jobs are being accepted until all necessary steps prior to launching our services have been taken.
  
  We are very sorry for this and know that we are currently fixing this bug so that nothing like this ever happens again.

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20383475
  
  I am rejecting this response because:

   

  The so-called "glitch" is widespread. I spent better than two hours taking assessments.  At no time, even up to including passing the background check, did ****, ever disclose that our area isn't an option. When placing a ********** ad for gigs, these gigs are separated by geographical area. This means that whenever someone targets a demographic, its intended for advertising to commense in that area. I'm a long time ********** account holder.  What's really going on is the collection of personal data of unsuspecting individuals. That data, is collected under false pretenses and without the consumers consent, including email addresses,  phone numbers, social demographics, and is sold to information brokers. There was never any intent to contract with anyone, therefore, it's identity theft. My experience as a litigatir will come in handy. Unscrupulous company's such as this, must be taught an expensive ******* There is no "glitch", this is a disingenuous response from the organization. Personally, I believe this is a criminal act.
  
  Sincerely,
  
  *******'s J

  

  Business Response

  Date: 08/04/2023

  Hi *******, 
  
  Thanks for responding, and we understand your sentiments regarding this matter. 
  
  In this regard, we would like to assure you that **** is a legitimate repair service company that provides a platform for technicians to deliver in-home services such *******************, TV installation, handyman services, and more. We would like to apologize again for the inconvenience caused by the technical error that led to our recruiting page being open in areas we don't service. Nevertheless, the team is already looking into this matter to prevent this kind of incident to happen again. 
  
  On the other hand, we would like to make things right for you and resolve the concerns you have regarding your personal information and privacy. Hence, we can ensure that your profile and any personal data will be deleted from our system.

   

  Sincerely, 

  **** SUPPORT TEAM

   

   

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******'s J

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $89 for a technician come to my house on 7/5/23 and assess an issue with my washer. The technician could not diagnose the issue and gave me his cell phone number to contact him about the issue stating that he would return to try to figure out what was wrong. When I tried to text his cell number to ask questions he would not respond. During the process he told me several issues that he thought it could have been but none of them were the issue. He never told me what was actually wrong with my washer. I contacted **** to receive a refund of $89 on a service that I did not receive and was told no.

  

  Business Response

  Date: 07/28/2023

  Hello *****,
  
  We are terribly sorry since the tech failed to properly diagnose your unit. We value the time of our customers whenever they do business with us, which is why we understand that having such failed appointment has caused you inconvenience. We also apologize for the unresponsiveness of the technician when you had your questions regarding the diagnosis. Please know that we will apply appropriate actions when handling this concern internally.
  
  After further discussion with the team, we have decided to honor you a refund of $89 for the service call appointment that you had with us. Please wait for 3-5 business days for the refund to reflect in your account, but please note that the number of days may depend on your bank policy.
  
  Thank you for your understanding.

• Initial Complaint

  Date:07/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** does not hire qualified technicians and has failed to adequately and professionally repair submitted claims. Additionally, **** techs caused damage to my home when working on a repair and never actually repaired it to its original state. Lastly, **** failed to repair my washer and after submitting a guarantee claim to ****, it refused to make the repair. Whenever I call **** to inquire about the repair, the agents hang up on me.

  

  Business Response

  Date: 07/31/2023

  Hi ******,

  Thank you for getting back to us and for your patience as we evaluated your case.

  After reviewing the details with our in-house technician, it was determined that the original repair on the timer is correlated with the control board repair currently needed for the washer as a control board and timer would need to work hand in hand. This confirms that the repair on the timer which was done was necessary.Our team has checked on covering for the currently needed repair, however, it appears that the repair cost would already exceed the $1000 maximum coverage for unit over 12 years old as laid out in your plan. As the initial repair was deemed necessary, the $429.35 cost of that repair is considered valid as a used amount in the coverage. Adding this amount to the quote of the currently needed repair would exceed the maximum, and due to that, a reimbursement of the remaining amount of your coverage has been approved. The total reimbursement approved is $570.65.

  May we please confirm a PayPal account, and the email address associated with it for us to process the reimbursement?

  We look forward to your response.

  Kind regards,

  **** Support Team

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/1/23: Service technician arrived to give diagnosis/estimate to repair refrigerator.Estimate: $355 for 3 parts+tax, $562 for labor (services). The parts were an overload, a relay and a condensor fan motor.Technician required a 15% deposit for ******* Services" for $84.29. I pay for today's service call and the 15% deposit for future repair service. Return visit scheduled for 7/7.Technician texts me on 7/6 saying can only locate one of the parts so far (the condensor fan motor) and needs to move schedule out one week. Also says manufacturer recommends replacing additional part for another ~$900 for parts+labor. I say $1800+ is too much for a 20-year old refrigerator and tell him to cancel the service. He says he understands and that there will be no cancellation charge.I didn't receive a refund for my deposit after several days and call support who says it will take a few more days to process. Nothing received after several days so I start emailing support every day to inquire about an update with no response.I ultimately receive an email response on 7/21 stating no refund will be honored because parts that were ordered on my behalf can not be returned and instead offer me $50 off on future service. I checked the manufacturer's official parts web-site for the one part he said he was able to find at the time I cancelled and it is fully refundable within 30 days. I paid a deposit for ******* Services" which were cancelled well in advance and never rendered and am entitled for a full refund of that deposit. The part that he supposedly purchased on my behalf is fully refundable on every web-site I found it on including Amazon where it lists for as low as $31. In addition, the additional part he recommended I replace for an additional $900 doesn't even exist in my model refrigerator. He even took a picture of the manufacturer's label on my refrigerator showing the model and serial number clearly.The **** Service ID for this transaction is 1048740_1324499

  

  Business Response

  Date: 07/25/2023

  Hello, ********* 

  
  Thank you for bringing your concern to our attention.  We sincerely apologize for any inconvenience brought upon by this situation and hope you can give us a chance to improve your experience with ****, at the very least.

  
  The team checked and reviewed the appointment that you had with technician Kal. We would like to clarify that we do not procure parts from ************* or any other online shops as they do not have warranties on the parts, and we cannot be sure if it would work. We are getting it directly from the manufacturer or a certified OEM parts seller such as GE, Whirlpool, and ***** as to why the price is much more expensive. And since the part model procured is uncommon to the market, there is an imposed liability from the part seller. 

  
  Albeit to this, the team decided to approve the refund on the deposit you paid which amounts to $84.29. 
  We will be reaching out to you directly to verify a few details to process the refund. 
  
  **** SUPPORT TEAM 
  

  
  

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************