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Business Profile

Hygiene Products

Hygiene Hero

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hygiene Products.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product, it arrived damaged. I reached out,the product was exchanged. However, upon trying the damaged product, I realized that the company was misrepresenting their product. It was not flavored despite their claims that it was. I asked them to issue a refund rather than to send a new item. They had already sent the item. So upon receiving it, I requested a return. I did not open the item. They said they would send a return label to ship the item back. I did not receive the label. I asked them again. They did not respond. I asked them again. They did not respond. I filed a complaint. With Affirm who I made the purchase through and the company continued to correspond with Affirm but lied and said that I opened the product which I did not. The product is still in the box unused.Because it's not what they said it was.I'm requesting a full ********** will see in screenshot they stopped responding and did not send label. You will see highlighted portion where I said product did not get used although they are using this to say return is voided.

Hygiene Hero is NOT a BBB Accredited Business.

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