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Business Profile

Roofing Contractors

PetersenDean

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for PetersenDean's headquarters and its corporate-owned locations. To view all corporate locations, see

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PetersenDean has 35 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************* provided freight brokerage services to Solar4America between January and February 2025, coordinating and covering the cost of 17 shipments. These shipments were successfully delivered, and carriers have been paid in full. However, to date, Solar4America has failed to remit payment for these services. The total outstanding amount is $68,509.12.We have made multiple attempts to contact their accounts payable department and management, including direct communication with a representative named ****. While initially responsive, **** confirmed the factory was shut down and production halted, citing lack of access and a disengaged CEO. Despite our demand emails and follow-ups, there has been no effort to pay the debt or negotiate a resolution.We are now considering legal action, including filing a freight lien and notifying regulatory authorities. This lack of transparency, broken communication, and nonpayment constitutes a serious breach of professional trust and contractual responsibility.

    • Initial Complaint

      Date:07/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my solar system for my home from Petersen-**** and I am have a problem but they have gone out of business. I called the company that makes the product I am having a problem with and they would not or could not help me. I have called the sales person who worked for the company and told him about the problem about a year ago but nothing has happened and he no long returns my call. I paid a lot for this system and this is not ******.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a customer of ********************** since 2019. They installed my system and everything was good. I am aware that they filed for CH. ************************************************************************************************************** May 2022 I reached out to them bc two of our solar panels were cracked. Never heard back from them. Now our inverter (from Solar Edge) is no longer communicating bc of some cellular service termination. I was never informed about it. Now my solar isn't sending any communication NOR is it producing any energy for my home or the grid. I reached out to Solar Edge, but they said I have to speak with my installer, Petersen Dean. Petersen Dean states that they are no longe doing anything b/c they are liquidating, so good luck! Oh, and here is a link to 166 page website with about 10 court docs per page for you to read to figure out what you can do. This is such a cluster F for existing customers. This entire process has been mismanaged because it has failed to keep its current clients informed. Also, Petersen Dean was allowed to continue working, but yet they put off all their responsibilities. I am also informed that Solar Juice can take care of me but that they won't honor ANY warranties. Not to mention I still have $15K due on my exisiting system but now have to come out of pocket more because I got into business with a guy who made me feel like the knew what he was going bc he claimed he had "Socks older than all the other companies out there". Also don't bother asking their Epiq | ************ *************** Services how to file a claim as a customer, they won't tell you and just send you on a fools errand.

    PetersenDean is NOT a BBB Accredited Business.

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