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Business Profile

Computer Repair

TechSabe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My computer refused to boot fully, and I couldn't use it, nor access my profiles. I took it to Tech Sabe for repair, and picked it up three days later. When I attempted to use the computer, I still couldn't boot properly, couldn't access my profile or any other. It would only boot up to a temporary profile. I sent numerous photos of the non-working computer. It's still not working. I returned the computer three separate times to Tech Sabe. The first two times, the owner, *******, assured me it was repaired completely. Upon return home, the computer still refused to boot propery, only opening a temporary profile, and I will still unable to access my computer. Upon the third return, owner ******* insisted the computer was repaired, stating I would access my files by going online. I pointed out that is not the same as being able to access my own computer, as that is something I could do at a public library. He insisted that the computer was completely repaired, but offered to repair it for an additional fee, and that I could then leave my computer with him so he could reinstall the operating stsyem and sell it. I left a $35 deposit, which was to be applied to the bill. When I asked the cost of the 'repair', I was told $175, and the deposit was not applied, a total cost of $210 for a computer I can't use. I have requested a refund, and received no response.

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