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Business Profile

Dermatologist

Pacific Dermatology Institute

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a facial treatment at the advise of Dr. ******** and a nurse who apparently is no longer working there. They recommended this Melasma creams priced at around $300 each, I made 2 purchases, I bought them because I was told this product was great and it had money back guaranteed if it did not work. Well, the product did not work and I returned both boxes to their ************* sometime in April 2024; I was told by the office manager that they would contact the manufacturer for my refund. This has been going on for almost a year now and no one has contatced despite me calling their office on several occasions; I sent a letter also requesting my refund. At no time any member of the staff mentioned there was a time limit for me to seek reimbursment in the event the creams did not work. I feel lied to, ignored and they are extremely unprofessional to not even call me back, I am not seeking reimbursment from the manufaturer, but rather from Pacific Dermatology office in Corona as they were the ones who promised money back if the product didn't work, I am seeking the amount paid for both treatment (creams) boxes.Attached is one receipt for one of the transactions, the other one was in the amount of $304.00, however it was paid with a different card but the medical office has record of this payment-transaction.

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