We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Aircraft Charters

Skydive Santa Barbara

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Charters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked tandem with deposit. however i could not make it due to covid. these guys just kept my money and never refunded so sneaky !!! please REFUND MY $50 BACK

    Business Response

    Date: 01/12/2023

    This customer booked on June 22, 2022 for a skydive on July 22, 2022.  

     

    It is our policy, in the booking confirmation that the deposit can be refunded only if you call 72hour prior to your original booking Skydive, before 5pm. After that they are NON-refundable only transferrable to another day of your choosing.  

    On the day of the scheduled skydive, our customer did not show up to her appointment.  We attempted to contact the customer by phone, text and email and left messages regarding the missed appointment and did not hear back from our customer.  It is also our policy that if a customer wishes to reschedule for any reason, especially due to illness, that they are able to reschedule at any time, with no limit in timeframe.  

    There was no such notification from the customer regarding illness due to covid. 

    Please let us know if you need any more information regarding this matter.  

     

    Skydive Santa Barbara

     

    Customer Answer

    Date: 01/13/2023





    I am rejecting this response because:


    This is all lie! I didn’t receive any text messages, any calls or voice mails!! I have requested my phone company to send me a in and out calls for the period of august! Also I have a copy of my COVID statement as well as I have call that merchant to get my refund!! I am respectfully requesting my refund until I will complain to Consumer Affairs with all proof!

    Regards,



    L***** *********


























































Skydive Santa Barbara is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.