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Business Profile

Adjuster

Nationwide Advocacy Adjustment

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 1.24.24 i spoke with ******* ****** who explain the program to me. This company claims to help qualified borrowers like myself take advantage of the CARES ACT to modify my mortgage. She promised i qualified and that my mortgage interest rate would be reduced to 3% for the first 5 years and move up 3.5% for the reminder of the mortgage. In addition she said this is a government program and my mortgage holder has to accept these new terms. Also, my credit score would not be effected and i will have a 2 month ***** period to miss payments and my bank will not report me delinquent to the reporting agencies. I had to pay $2150 split into 2 payments, upfront to begin the process. Once pad they will begin working with my bank and should only take a couple months. more than 6 months later, none if what they said they would do happened and my credit was destroyed. My bank is modifying my loan but my credit is destroyed and i have pay back all the missed payments and interest leaving me a worse financial situation. I tried call this company and all the numbers are no longer in use and there is not a real address for the company.

  • Initial Complaint

    Date:08/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached Report: Mortgage Reduction Report.Company-Nationwide Advocacy Adjustment; contacted me by mail; and offered to reduce my mortgage from approximately $500/month to less than $200, through a new program: Nationwide Advocacy Adjustment Fund; created as a result of the pandemic. The reduction from $500.00 to $138.00 per month was approved by Nationwide Advocacy Adjustment. Problem: This change was never agreed to by the mortgage holder; ********************** ********, **. Problem: This program applied only to federally-backed mortgages(****** ***, ****************). Mine was a conventional mortgage; thus ineligible. I asked the company representative(*********************) about this and was told that my mortgage was eligible. Not True. Problem: I paid $1695.00 in fees(illegal requirement?) I was told to stop making mortgage payments to Connexus. I am now in danger of losing my house. For additional information, please see the attachment. I have even more information available.

  • Initial Complaint

    Date:04/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted on 03/15/24 & 03/29/24 (twice) by a letter via the **** from a company claiming they were with a government mortgage restructure program called Cares Act Relief Program. I responded to the number ************ and provided all information needed. They said I was approved for the government restructure program and emailed an acceptance letter along with details on where to send the funds to proceed. Was told it would be about $2000.00 for underwriting and processing. Was told I could pay in 2 installments. Sent a check made out to N.A.A. (Nationwide Advocacy Adjustment) on 03/28/24 for the amount of $985.00 via text to ************. $985.00 was withdrawn from my account promptly. They said they were contacting my mortgage servicer (***** Fargo) and moving forward and that my 1st payment with with restructure would be due June 1st 2024. April 8 *****, I received a notice from a marshal left at my door stating that my house was now in foreclosure. I contacted **************** immediately and explained about the government restructure program. I was informed by **************** representative named ****** that no company had been in contact with them regarding any loan restructure and that if a company asked for money up front, it may be a scam as government programs do not have such fees. I then went to Better Business Bureau and looked up various phone numbers that this company has used. I found several exact same scenarios as mine. This fraudulent company poses as a government loan program and they clearly are not. I have texted both *************************** at ************ as well as ***************************** ************ to let them know I do not wish to proceed as I'm now in foreclosure due to waiting for this restructure that is clearly a scam. Only response I've gotten is "forwarded to mgmt". I plan to proceed with authorities. Using the **** to commit a scam is a federal crime. Want my money back now!!

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by Nationwide Advocacy Organization regarding mortgage adjustment in conjunction with the 2024 CARES-Act ************************** I was able to "qualify" according to them. Upon paying them with the "fees", they prepared a loan modification application to my mortgage company, which I submitted. But alas, my mortgage company does not recognize the application and said that I got scammed. I've left messages with my contacts at ***, but they haven't returned my calls.

    Business Response

    Date: 05/06/2024

    The processing department has reached out to the customer multiple times the past few weeks, however this person does not pick up the phone or return our voicemails. 
    We will therefore close this case 

    Customer Answer

    Date: 05/08/2024

     
    Complaint: 21567749

    I am rejecting this response because: there is NOTHING on the response other than repeating my complaint. 

    Sincerely,

    *******************************

  • Initial Complaint

    Date:04/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Nationwide Advocacy Adjusters claiming they could lower my interest rate and reduce my debt on my mortgage. I thought the were legitimate, but I fear that they are a scam. They instructed me to to provide them with documentation and they would process a restructuring of my loan. They asked for all the right documentation have a web site and spoke perfect English.I wrote them a check on March 1st for$ ****** and another just yesterday April 1st for $1050.00 have contacted my bank concerning the last check to see if it could be stopped or returned, ,they are aware of the situation and are working on returning the funds of $1050.00 if it is possible. I was told, I could skip my next 2 months of payments and they would notify the lender ********, but they never did and I incurred a late fee and I am sure a hit on my credit report. I have made the March payment today. I checked the address that they provided and it is a *** store with mailboxes, But Box 733 is not owned by Nationwide.

Nationwide Advocacy Adjustment is NOT a BBB Accredited Business.

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