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Business Profile

Boat Lease and Rentals

Anchors Away Boat

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Lease and Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled a tour with them (to rent a boat for a few hours) I arrived there on Sunday and the girl behind the little desk would not even take the time to hear me or look at my reservation. I told her I wanted her to check it out to make sure everything is correct. She insisted on telling me the boat rides are all cancelled? I stated ** like to speak with a supervisor so he can make sure he informs me and that I wouldnt get charged. She stated he was around but was busy. Well we headed back home and a staff member texted me that the boat rides were cancelled I then received a text and another call stating the same thing. I was now charged and they have not reimbursed me. The staff is very unprofessional and honestly its very hard to speak with anyone. I was promised a phone call yesterday and nothing yet. I just want my money back.

  • Initial Complaint

    Date:09/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a boat rental on July 21 2023 with Anchors Away. The next day a few family members were sick and so I canceled the boat rental. I was told on July 22nd over the phone that I would receive a refund as long as someone else booked the boat for that time slot. This happened, and yet I am still waiting for my refund. I spoke many times via email and phone with ***********************, and on August 14th, she informed me that the refund had been processed, and I should see it post by the end of the day. It is now August 29th, and I still do not have a refund. I have been told repeatedly by **** that "she will get back to me," or "she will know by the end of the day" about the refund. I called again today, August 29th at 12:05 pm PT and was told to call back later so she could check. I do not know of any refunds that take more than 10 days to process. And it has also been over a month now that I have been told I will receive a refund, and I have not.

Anchors Away Boat is NOT a BBB Accredited Business.

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