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Business Profile

Boat Lease and Rentals

London Boat Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Lease and Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our party of 3 made a 1 hour boat rental reservation for March 24th of this year. We pre-paid the full amount of the rental online, $134.22, and when we arrived there wasnt a single person there. Doors to the business were locked, no signage posted, and when we tried to call the numbers listed we could hear the phone ringing inside with no one answering. We received no email, phone call, text message, or any heads up what so ever that they would be closed. Im not on social media but thankfully one person in our party had social media accounts and was able to pull up the businesss Instagram page where a story was posted stating they had closed due to strong winds. Disappointing and an unprofessional way to share that information, but understandable as it was a windy day. We left assuming the business would reach out to us later to either reschedule our rental or provide a refund. It has been 4 months since then, and after attempting multiple times to call them and email them not a single person from this business has attempted to reach out to me. After realizing that I would never hear from them I disputed the rental charge with my credit card company. This business has been actively fighting against my dispute claiming that because they have a disclaimer saying all sales are final they dont owe me a refund. Funny enough in their sales agreement they also mention that if a reservation is cancelled due to inclement weather they will reach out to the customer to reschedule the rental. So apparently they only stand by the part of their agreement that allows them to take your money and not provide you anything in return.

    Business Response

    Date: 08/01/2024

    Hello,

    We were informed of the high winds from the marine patrol and called everyone scheduled for that day. Unfortunately not everyone checks their voicemail or answers their phone. We are happy to give store credit so this ride may be rescheduled. I have not received any emails about this. please email me direct ******************************** and I will handle right away.

London Boat Rentals is NOT a BBB Accredited Business.

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