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Business Profile

Gymnastics

Iconix Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnastics.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning on Saturday, April 12, 2025 I was interupted during my workout because the facility moved the machines to an are where they have class due to them redoing the floor. This is unfair for I pay for my membership which is 85 dollars a month and due to construction I am limited to what I use. Therefore I feel I deserve a credit on my membership for the machine I normally use is unavailable in another area.

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact Iconix Fitness to resolve this issue but have been getting the run around and no response. I have cancelled my membership with them last year in November 2021 due to the pandemic and had spoken to a representative to do so. Their representative had called me asking if I will be returning since their gym is open, gave me a spheel about how they are disinfecting, etc. I had told them I will not be returning as I no longer work in that area so would like to cancel my membership. She did not once tell me I had to cancel via their website. However, I have recently found that they have been charging a monthly charge of $115 per month since December 2021. I didn't notice as it was a bank credit card that I don't usually use until October 2022. When I had reached out to the manager, I kept getting no response. For months. Until finally I had caught the assistant manager who had said she could only refund me for 3 months. She would need the manager's approval to refund me more than that. So I've been trying to get a hold of the manager, and have been getting the runaround again. He told me he will need to speak with the "finance department". He is now not responding to me. I have tried asking for the "finance department" and have been told it was the manager. This is a mistake on their part and they are refusing to communicate with me because they would not like to refund me.

    Business Response

    Date: 01/19/2023

    Business Response /* (1000, 5, 2022/12/28) */
    Customer was refunded all of her money on 12/13/2022. Attached all documentation.

Iconix Fitness is NOT a BBB Accredited Business.

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