Reviews
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromStephel H
Date: 09/22/2024
5 starsStephel H
Date: 09/22/2024
Excellent customer service. I was purchasing a body pad for an old Perfect Chair, and the manufacturer was able to find one and get it to me without a hitch. Im very appreciative of the service that I receive.Human Touch, LLC
Date: 10/02/2024
Dear *******,Thank you so much for taking the time to leave such a wonderful review on the Better Business Bureau site! We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Your feedback means the world to our entire team!At Human Touch, we always strive to provide the best possible service, and its fantastic to know that we made a great impression. Your satisfaction is our top priority, and were so happy that we could deliver on that for you!If theres anything more we can do for you, whether now or in the future, please dont hesitate to reach out. Were always here and ready to help!Thanks again for being such an amazing customerwe look forward to serving you again soon!Warmest regards,**** Customer Experience Team **********************Review fromJohn F
Date: 09/15/2024
4 starsJohn F
Date: 09/15/2024
They did all they could do. We have a Perfect Chair PC-600 Silhouette. We need a replacement pad set and arms in black sofhyde. They didn't have one, but they looked. We have looked everywhere and thought Human Touch would have replacement pad sets to fit our chair.Human Touch, LLC
Date: 10/02/2024
Dear ****,Thank you so much for your 4-star review on the Better Business Bureau site! We truly appreciate you taking the time to share your experience with us. Your feedback is incredibly valuable and helps us continue to grow and improve our service!Its always our goal to deliver a top-notch experience, and were thrilled that we could meet your expectations. If theres anything we can do to take it to the next level and earn that fifth star, wed love to hear from you!Were always here to help and look forward to serving you again in the future. Thanks once again for choosing Human Touchwere grateful for customers like you!Best regards,**** Customer Experience Team **********************Review fromJacquelyn Sue H
Date: 08/20/2024
5 starsJacquelyn Sue H
Date: 08/20/2024
We purchased a NOVO XT2 Massage Chair. My husband suffers from Muscular Dystrophy & the chair has supplied great relief until the remote went blank. After months of dealing with the warranty agency, Guardsman, the situation continued to exist. We contacted ******************************* one of their agents took care of the situation within days. Human Touch stands behind their products & easy to work with. Thank you Human Touch!Human Touch, LLC
Date: 08/22/2024
Hi *********,
I wanted to personally thank you for the wonderful review you left for *****. Your kind words mean a lot to our team, and we're thrilled to hear that ***** was able to assist you in a way that left a positive impression.
Your feedback helps us to continue striving for excellence in our customer service, and it's always rewarding to hear when we've made a difference.
If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Thanks again, *********, and have a great day!Review fromyoung C
Date: 07/23/2024
5 starsyoung C
Date: 07/23/2024
I've been using a super novo massage chair for almost two years and I've had some complaints compared to other company chairs I've experienced.So I bought a super novo 2.0 massage chair again this time. I am very satisfied with many improvements. I have improved the chair's robustness as well as the setting that is repeated every start. The Bluetooth sound is better and the air massage is satisfactory. Body auto setting does not require any further manipulation. Of course, we can set it manually, but we do not need much. "The machine can be a problem at any time, but we trust it as a result of experiencing the service of Human touch. It is so good to endeavor to constantly resolve all the complaints of consumers.Human Touch, LLC
Date: 07/24/2024
Thank you so much for your thoughtful and detailed feedback regarding the Super Novo 2.0 massage chair. We are genuinely delighted to hear that you have chosen our chair again and that you are satisfied with the many improvements we've made.
Your positive experience with the chair's robustness, the enhanced Bluetooth sound, and the satisfactory air massage features truly warms our hearts. We are also pleased to hear that the body auto setting is meeting your needs with minimal manual adjustments required.
At Human Touch, we strive to provide exceptional service and continuously improve our products based on valuable feedback from customers like you. Knowing that our efforts have positively impacted your experience and earned your trust means the world to us.
Human Touch goes the distance for its community, and your satisfaction is a testament to our commitment to resolving any issues and enhancing our products. Your appreciation motivates us to keep pushing the boundaries of excellence.
Thank you so much for your time,
Human TouchReview fromAlfred F
Date: 05/10/2024
2 starsAlfred F
Date: 05/10/2024
Super Nova 2.0 Good chair, horrible customer service. Remote goes down barely a month in. Should be a relatively painless ship and swap. Yet Human touch will not respond to us or the distributors who sold the chair. When that kind of money is spent a certain level of competence and professionalism should is expected.Human Touch, LLC
Date: 05/13/2024
Hello ************
Thank you for reaching out regarding your experience with Human Touch's customer service.
I understand your frustration with the difficulties you encountered while trying to get a new remote for your chair. You are right;resolving such an issue shouldn't require extensive communication. However, I am puzzled because the service we provided seems to differ from what you described.
On May 7th, when we were notified of your need for a new remote, our service team immediately processed a sales order at no cost to expedite the remote to you. According to our records, there was minimal back-and-forth communication, which suggests that the process was handled efficiently.
I also discovered that our communications were sent to your wife's email address, not yours, which might have led to some confusion.
From what I can see, your issue was promptly addressed, and actions were taken quickly to resolve it. If there is anything else unresolved or if you need further assistance, I am more than willing to look into it to ensure you are satisfied with our service.
Kind regards and thank you for your time,
****Review fromAndrew J
Date: 04/28/2024
4 starsAndrew J
Date: 04/28/2024
I purchased this item, of course it had burned after six months. I honestly have good experience with their customer service. of course they asked me to prove the system had been burned and make sure I am cheating or lying. I believe this is normal. they answered my emails and after twenty days they sent me a brand new one. I don't know , maybe because I did not stuck between the phone calls with their customer service. but in general I did have a positive result. I am Real person not computerHuman Touch, LLC
Date: 10/02/2024
Dear ***,Thank you so much for taking the time to leave a review on the Better Business Bureau site. We truly appreciate your feedback and are grateful for your support!At Human Touch, we are committed to providing the best possible service, and its always rewarding to hear from our valued customers. Your review helps us continue to improve and ensure we meet your expectations.If theres anything more we can do for you, please dont hesitate to reach out. Were always here to help and happy to assist in any way!Thanks again for sharing your experience with uswe look forward to serving you again in the future!Kind regards,**** Customer Experience Team **********************Review fromJim S
Date: 03/04/2024
1 starJim S
Date: 03/04/2024
Sorry, my review is too long to put here. Horrible customer service from ********************** and I believe the franchise owner purposely tried to damage my credit report, when I contacted the *** thru LinkedIn about what he had done.Human Touch, LLC
Date: 03/05/2024
Hello ***,
Thank you for taking the time to share your feedback with the Better Business Bureau regarding your recent experience with our customer service team.
I must admit that I am a bit perplexed by your review, as our internal records indicate that technical assistance was provided to you within less than 24 hours of receiving your inquiry. From the very first day you reached out for technical assistance, we have made every effort to assist you promptly.Despite our numerous attempts to make contact with you, unfortunately, we were unable to reach you. Nonetheless, we remained committed to providing you with the assistance you needed.
I kindly ask that if you have any further concerns or require technical assistance, please direct your feedback to the appropriate channels. Our customer experience team is here and ready to assist you with any further inquiries you may have pertaining to technical issues.Kind Regards,
Human Touch
Review fromBruce G
Date: 02/09/2024
5 starsBruce G
Date: 02/09/2024
We got our PC-610 Perfect Chair, recommended by our fitness coach, in 2022 from Relax the Back, ********** **. This chair allows you to be comfortable in virtually any position that you desire. We recuperated from foot fusion and meniscectomy, and the chair dramatically reduced pain and swelling, keeping feet and knees above our hearts. Our chair has heat, which we found helpful. The chair had heavy use and no difficulty until the beginning of **** when we had intermittent problems moving the back and then eventually also moving the feet. We called Relax the Back who referred us to the customer care division at **********************. We had registered our chair and it was still in warranty. The person I spoke with at Human Touch had me do simple diagnostic tests on the chair, and then concluded the chair would need to be repaired under warranty. They shipped parts for the repair to us and told us to call when we had them. It took about a week and 1/2 for parts to arrive. When I called again, they had a file on us, and scheduled a technician to come out about a month later to do the repair. The technician was polite, competent, and did a complete replacement of all the electronics, wiring, and the sliding mechanism that positions the chair. Basically, everything was replaced except for the wood, upholstery, and power cord. The chair functions like new and we are completely satisfied with the service. The people that we spoke with at Relax the Back, and Human Touch, and the technician that came were all pleasant, helpful, and did an excellent job. Based on our experience, we recommend this chair to anyone who has back or orthopedic problems that are going to require lying and sleeping in comfortable positions with part of your body elevated. This chair is expensive, but you get what you pay for, and I don't know how we could have gone through these surgeries and had a speedy and good quality recovery without using this chair.Human Touch, LLC
Date: 10/02/2024
Dear *****,I wanted to take a moment to personally thank you for your review on the Better Business Bureau site. Your feedback means so much to us, and we truly appreciate you sharing your experience!I also want to apologize for the delay in responding to your review. We value every customers input, and Im sorry it took us some time to reach out. Please know that your feedback is incredibly important, and were grateful for the time you took to share it.If theres anything else we can do for you, or if you have any further thoughts to share, wed love to hear from you. Were always here to help and eager to assist with any of your needs.Thank you again for being such a valued customer. We look forward to continuing to serve you in the future!Kind regards,**** Customer Experience Team **********************Review fromPaul Z
Date: 01/23/2024
5 starsPaul Z
Date: 01/23/2024
Human Touch has been very fair with me. The rollers wore through the fabric on my chair. My chair was still under warranty but the model was no longer available. They are sending me a new upgraded chair as a replacement.Human Touch, LLC
Date: 01/25/2024
We greatly appreciate your review as we are committed to ensuring the best care for our customers, not only for their current needs but also for building lasting relationships in the future. Thank you for your feedback.Review fromRobert S
Date: 12/11/2023
3 starsRobert S
Date: 12/11/2023
In the bigging it was difficult to be able to get the response I initially expected. Obviously there was an issue I wasn't aware of or able to understand. In the end it seems that a clerical error was blocking the information I needed. I'm satisfied the issue was resolved to my satisfaction and possibly helped the company regarding the clerical malfunction.Human Touch, LLC
Date: 12/12/2023
We appreciate your feedback and are glad to hear that the issue you initially faced has been resolved to your satisfaction. We understand that the process may have been challenging at the beginning, and we apologize for any inconvenience it may have caused.
At times, unforeseen clerical errors can occur, and we are committed to continuously improving our processes to prevent such issues in the future. Your feedback has been valuable in identifying areas where we can make enhancements to ensure a smoother experience for our customers.
Thank you for bringing this matter to our attention, and we are pleased that we were able to resolve it for you. If you have any further questions or concerns, please do not hesitate to reach out. We value your business and look forward to serving you even better in the future.We love the feedback as it makes us a stronger company and partner with our customers.
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