We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Process Server

R and G Serves

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Incidents began 12/19/23. I hired R&G Serves the night before to serve my ex-boyfriend papers regarding a restraining order. We discussed payment of $95 to serve papers & $10 to file Proof of Service). They did not catch him that night, so I asked if they could follow up in the morning because he was going out of town for a week. The following morning, I texted ***************************** to confirm what time she would attempt to serve him. She tried to ask for more money because it was now a rush service. I explained that I should've been told before they agreed on taking the job & before I paid. We disagreed through text. Then her husband, ***************, called me to get me to pay extra for the rush service. I did not budge & reiterated what I had texted *******. He then screamed profanities over the phone so loud that it was muffled, stating "this is my f'ing company and I will f'ing run it how I want to." I was so shocked, I hung up & immediately texted him to please leave me alone & blocked both their numbers. At that point, I didn't care if the job wasn't done.90min later, they emailed me stating they served the papers to my ex. I later found out they exchanged numbers with my ex & talked trash about me. They screenshot my messages & shared it with him & called me bipolar. When I called them to complain about it, **** didn't care, dismissed how unprofessional & unethical they were being, & started yelling at me again, so I hung up. They reached out to my ex again, just minutes after my phone call, & told him what happened. **** then left a voicemail threatening to call the cops on me & texted me to say I needed mental help. They are putting me in more danger talking to my ex about me. Three days later, I requested the Proof of Service form since they never filed it. They refused & threatened to file a restraining order against me. They claimed I bugged their phones & that I threatened to "shoot them up." They lied about how I behaved & what I said.

R and G Serves is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.