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Business Profile

Security

Interface Security Systems, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had interface alarm system. Interface Security Systems LLC **************. Many problems with it. One, They haven't been able to fix it probably despite multiple attempts. So the alarm has not worked properly since July. They have Charged me for each visit to fix it and not fixing it. A total of 572$. 181$ plus 391$. ***! And it still not fixed. I asked them for a price cut on the visit fees as not my fault they can't fix it and they have yet to give me a final price. They keep saying they will get back to me. I have not yet paid them. Second, I am paying they monthly service. I wanted to cancel monitoring service as I don't have proper alarm with them and their customer service is bad and I want to get another company. When I call to cancel, they always say I can't cancel until I give my original "secret" PIN code set up over a dozen years ago. I don't remember the code. They said they will mail it it me I have asked for the PIN code at least 4-5 times and many months later still don't have the PIN. And they won't let me cancel service. Finally after three months, please help. I am asking you for help these fees reduced and cancel service. House where alarm issue is:3 VIA ******************************* My Mailing address is ******************************** Sincerely, ************ and ******** *******

Interface Security Systems, LLC is NOT a BBB Accredited Business.

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