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Business Profile

Heating and Air Conditioning

Command Comfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a HVAC unit installed in an office the unit came with a warranty and we purchased a monthly maintenance package. We never received the last couple months of maintenance. We called the company to come back out and look at the unit. They said they would not honor the call as part of the missed visits. After speaking with the company owner in person we were under assumption they were going to finally come out for free. They came out and are now trying to charge us for the visit. They will not warranty the unit stating the condensation pump was wired wrong when they are the ones who installed it and we have that receipt. While onsite the tech called his office telling them of the problem and suggesting the previous tech from that company screwed it up. Now it seems as they are trying to cover it up saying we did it. The unit is under warranty which makes it only serviceable by their company since they installed it. The unit has been tested by there tech and claims it works but has a slight leak. Instead of a quote to repair they sent a quote to replace the whole system with no warranty. They claim the unit could be damaged from still running with low refrigerant when the units are equipped with safety devices to shut them down to prevent damage in those kind of situations. We do not want any more work performed by this company but ask that the service charge that they are requesting be waived since we have already paid for a maintenance package that they would not fulfill. They have stated they will only waive the charge of $129.00 if we pay them $7,054.00 fully replace the system which again is not broken. Most states would consider this a form of extortion.

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