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Business Profile

Alcoholic Beverage Services

San Antonio Winery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Alcoholic Beverage Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:08/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15th, 2023, two of us had Lunch at San Antonio Winery, one order of Shrimp and Pasta, one order of Seabass, Creme Brulee, 1 glass of wine, (and an Antipasto Salad to go). We each paid 1/2 on our Credit cards. The Shrimp did not taste fresh I sent it back and got Seabass, at first I was told that I couldn't get the Seabass because they were about to close in 1 hour . I specified that I knew the difference between Seabass and other Fish. My order came out SEABASS, fresh and delicious. However the other plate, which was supposed to be Seabass was in fact, Basa/Swai, which is a much less expensive Fish. Not only were still charged the higher price for Basa/Swai when it was not Seabass. I was charged an additional $19.73. I do not believe I should have been charged more money . We did not make a scene, but by no means found this acceptable. Please assist. Thank you.

San Antonio Winery is NOT a BBB Accredited Business.

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