Complaints

This profile includes complaints for VCA Animal Hospitals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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VCA Animal Hospitals, Inc. has 337 locations, listed below.

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• 

  VCA Animal Hospitals, Inc.

  12401 W Olympic Blvd Los Angeles, CA 90064-1022

• 

  VCA Lewis Animal Hospital

  10665 State Route 108 Columbia, MD 21044-1303

• 

  VCA Animal Hospitals, Inc.

  19 Main St Wakefield, MA 01880-1020

• 

  VCA Animal Hospitals, Inc.

  579 Adams St Quincy, MA 02169-1319

• 

  VCA Animal Hospitals, Inc.

  595 Columbian Street Weymouth, MA 02190-1147

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had taken our house dog to *** at first for a crushing disease evaluation (since we've been told thats what the dog is having). We did a bunch of tests that day along with emphasizing that the dog had been drinking alot of water which isn't normal. They did some blood work and tests and had come to the conclusion of cancer. ****. we thought, its worse. So here we are paying and paying and the dog still isn't getting better. It wasn't till a dire accident where the dog lost all of her weight rapidly and was really, really weak. We didn't take her to VCA this time, and to our surprise the vet told us she had diabetes and if she wasn't taken in, when she was taken in, she could have died. We are upset because with all the lab results it should've been identifiable that she had diabetes from the start! Not to mention drinking alot of water was the biggest hint!!! To add more to the fire they had pushed the care plan onto my mom and well at the time she was willing to pay for the cancer treatement because thats what she had. But she doesn't, not even tumors, and when we had tried to cancel the care plan since we are no longer going to VCA, they told us we needed to pay the rest of the account off. We just want the membership canceled and perhaps even a refund because it was ridiculous getting charged for everything cancer or tumor related when she never had any of that from the start. Plus now we have new expenses due to the insulin and overnight stays and we can't pay two places large amounts of money when we aren't even using VCA since!

• Initial Complaint

  Date:06/09/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I received my medication for my pet, I was not verbally instructed to refrigerate the medication. I did not open the bag of medication until it was time to do the dose for my cat where I found a label on themedication saying to keep refrigerated. I contacted them and they told me it was no longer safe to use, it had been about 15 hours. I was not given a free refill of the medication and was told if I wanted to speak to someone about getting this comped, it wouldbe about a week as their manager was not going to be there. When I asked if I could purchase the pill version because its less expensive, they wanted to speak to doctor and told me that the vet that saw my cat was not there and the new vet (for some reason even though they were the exact same medication) would not give me the pill version unless she examined my cat, which another $190. I asked to buy half of the medication so I could buy the other half online for a cheaper price and they told me that I could do that, but they would not tell me the price unless I drove 19 minutes all the way to their office so I could compare the prices. Overall, I understand that there are a lot of processing and bureaucracy details that go into these things, but this was completely ridiculous for absolutely no reason other than to charge money.

  Business Response

  Date: 06/26/2025

  Hi ******,

  Thank you for reaching out and providing your feedback.  Based on our interaction via email, it looks like we were able to come to a resolution with the hospital.  We are sorry for the any inconvenience this has caused and hope we can still keep you as a client.

   

  Thank you,

  ****** ******

  Client Experience Manager

  **********************************

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Veterinarian completed a visit on my two dogs and incidentally placed the wrong information regarding a stomach mass on the wrong dog in the paperwork. When I later filed an insurance claim, the vet stated that they could not determine accuracy of the assessment after the date. This resulted in an out of pocket vet bill of $2,000+. There is supporting documentation from another vet that shows no stomach mass on the dog in question. The *** Documentation error is what prevented the claim from processing.

  Business Response

  Date: 05/21/2025

  Hi *******,

  Thanks for reaching out and sharing what happened. Im really sorry to hear about the mix-up with your dogs records and the trouble it caused with your insurance claim. That sounds incredibly frustrating, and I can completely understand how upsetting this must beespecially with such a significant out-of-pocket cost.

  
  Wed like to look into this further so we can better understand what happened and see how we can help. Could you let us know which *** hospital you visited for that appointment? Once we have that, well follow up with the team there to get more details.

  
  We appreciate your patience and the chance to dig into this. Looking forward to hearing from you.

  Thanks,

  ****** *. - Client Experience Manager

  
  

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23357747
  
  I am rejecting this response because:

  
  The **************** in **********, ** received my complaint and refused to remedy the situation. They offered to give me a complimentary visit, which would not address the documentation issue that led to denial of services  

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The location in *******, ** (*******************************************-*******************************************) should not be grooming small dogs. My dog has not been the same since being groomed there in April 2025. This hospital has neglected to fully respond to my concerns about my dogs health and is claiming that my dog has an underlying health issue instead of taking some accountability for the fact that she has not been well since she has been in their care. I requested that the cost of her grooming visit be refunded and that the hospital pay for her vet visit that she had to have due to her becoming sick after being groomed. I am prepared to file a complaint with either the ********************************************************* or the New Jersey Division of Consumer Affairs, as my dog has been groomed many times before and has never returned home from being groomed in such an anxious/traumatized state. I would like them to give me a refund for the terrible grooming visit-$119.26 plus $281.02 for my dogs vet visit at *************************************** after being groomed.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my dog into this place because he had a seizure. The first time I brought him in they told me that he had a heart murmur that was causing him to have seizures when he gets excited. They gave us some medicine and we took him back home and he was fine for a couple of months. The second time we brought him back because he started having back to back seizures and we were worried he may not make it. When we brought him in they said they told us that we had to do blood work to find out whats going on and told us to sign up for this care club for our pet because it would cover mostly everything. When we picked up Oreo they told us that they could not figure out what was causing the seizures but they did see that he had an autoimmune disease so they told us we needed to do more blood work. This time they charged us and told us that the membership only covered 1 blood work. We ended up taking our dog home and he got even worse. The medicine they gave us was making him throw up and p*** out blood. We brought him back in and they tried to get us to keep him hospitalized over the weekend and was quoting us $500 a day to do so. I ssked the doctor what his chances of survival was and he told me very slim. We ended up putting our dog to sleep and they charged us over $1000 for that. After our dog was deceased they continued to bill us for the membership and told us if we canceled we would still have to pay them for the balance that was left. They never told us any of this when we signed up for their program and they said it was in the contract we signed. We just want the membership canceled.

  Business Response

  Date: 05/21/2025

  Dear *****,

  Thank you for taking the time to share your experience with us. We're truly sorry to hear about what you and Oreo went through. Please know our hearts go out to you during this incredibly difficult time.

  
  While I cant speak to the details of your visit just yet, Id like to make sure your concerns are addressed by the appropriate team. Could you please let us know which location this occurred at? Once we have that information, we can look into your account and follow up appropriately.

  
  We appreciate your patience and the opportunity to better understand and support you.
  
  Thank you,

  Client Experience Manager, ******

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog to get stitches on his toe on 5/01/2025. I noticed leakage and a smell couple days after so I took him back to VCA on 5/03/2025. They said the stitches opened up so they had to redo it and charged me AGAIN. Please note, my dog is on anxiety meds and crate bound. So theres no way he reopened the stitches. I highly think it was the vet that did it incorrectly the first time. Fast forward to now, weve been taking him to a different vet to get rebandaged. Today (5/13/2025) they were going to check if we can have the stitches removed, but they noticed it opened back up. They said it wasnt stitched correctly so it opened back up and was healing incorrectly which now h*** have a permanent scar on his toe. VCA stitched him up twice and charged us TWICE for everything. And they still did the job wrong.

  Business Response

  Date: 05/21/2025

  Thank you for bringing this to our attention. Were truly sorry to hear about the challenges your pet has been facingthis sounds like a very frustrating and stressful experience, and we understand how upsetting it must be to see your dog go through this.

  
  In order to look into this matter more closely and ensure the right team follows up with you, could you please let us know which ************ this occurred at? Once we have that information, well be better equipped to review the situation and address your concerns appropriately.

  
  We appreciate your patience and the opportunity to assist you further.

   

  Thank you,

  ****** *.

  Client Experience Manager

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice today of a account sent to collections. My payments were automatically made by credit card, I then did not renew the plan as we moved and we changed Vets. I never received notice that there was any money owed, never received an invoice and now account is in collections! I want it removed from collections and if I owe the money then I want an invoice explaing what the charges are, and I will pay just like I paid them just like I have paid them thousands of dollars previously in the past without issue.

  Business Response

  Date: 05/09/2025

  Thank you for reaching out and bringing this to our attention. I'm very sorry to hear about the frustration this has causedespecially after your history as a valued client.

  
  We understand your concern regarding the collection notice, and I want to assure you that we are currently reviewing your account to understand exactly what happened. Its important to us that any charges are clearly communicated and accurate. If there is a balance owed, we will make sure you receive a detailed invoice outlining the charges before anything further is expected.

  
  Please allow us a short time to investigate, and we will follow up with you directly. Our goal is to resolve this matter quickly and fairly. We appreciate your patience and past support.

  
  Sincerely,
  ******
  Client Experience Manager

  VCA Animal Hospitals

   

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog to *** for regular check up end of March early April. They checked his ears checked lumps on him and gave shot as well as clipped his nails. I was told it would be around $400. I was also told I had to bring my dog back in a few weeks for a second shot because the shot he was getting was a two part shot. I had made the original appointment weeks out because that is when I had a day off of work. I brought my dog to ***. During that visit I was told the cost would be about $400. It ended up being $730. I scheduled the next appointment 3 weeks out for part 2 of the 2- part shot. I brought my dog on 4.24.25. When there I asked if there would be a charge for part 2 of the 2-part shot and was told there would be. They said it would be about $70. Then I was told there would also be more due because doctor is seeing the dog. I told them I was just there for part 2 of the 2-part shot and asked why I am being charged $70 plus more when I paid $730 three weeks ago. And the $730 should have covered it. I told them I have been bringing my dogs there for over 20 years and have paid alot of money and would be requesting a discount. The tech said she'd speak to the doctor. The doctor came in. Dr. ******** Right off the bat he had an attitude towards me. Any comment I made he was abrupt. After checking my dog and giving the 2nd part of the 2-part shot I told him I would be looking for a discount for the shot or at least for the visit which was additional from the $70 shot because I had not expected to have ****** for part 2 thinking it was covered in the $730 I had paid 3 weeks prior. He was very rude and said No that's not going to happen. I told him I had paid alot of money in 20 years and did not expect ****** $730 the last time when I was told it would cost around $400. He dismissed my concerns was very arrogant and pompous and said absolutely not. I said I would have to take my dogs elsewhere. He said that was fine with them and walked out.

  Business Response

  Date: 04/24/2025

  Hi ********,

  Thank you for reaching out and sharing your concerns regarding your recent visits to our clinic. We sincerely apologize for any frustration or confusion you experienced, and we appreciate you taking the time to bring this to our attention.

  Please know that we take your feedback seriously. We are currently reviewing the details of your visits, including the billing and communication that took place, and will be looking into this matter thoroughly.

  A member of our management team will follow up with you as soon as possible once weve completed our review. We value the trust youve placed in us over the years, and we are committed to ensuring your concerns are addressed with the care and attention they deserve.

  Thank you,

  ****** *.

  VCA | Client Experience Manager

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a $479 bill from a debt collector for a ******** plan. Prior to this I had received no bills from ***. I called the debt collector to dispute the charge and was told thats not how this works. Id like to file a complaint against ******** are People Too Roswell for one, never informing me of this debt, and two, sending it to a debt collector without warning. I have no problem paying the original vet bill but I will not pay $500 when I received no warning for this charge.

  Business Response

  Date: 05/22/2025

  Hello ********,

  
  Thank you for connecting with our hospital manager, *******. We apologize for any confusion regarding the charges for your ******** services, and we're pleased to hear that the issue has been resolved.

  
  We look forward to seeing you at your upcoming appointment.

  
  Warm regards,
  ****** *.
  Client Experience Manager

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are filing this complaint regarding the conduct of VCA ************************************** concerning the care and billing of our adopted puppy, ******* *****.We presented a Healthy Start Certificate, which promised up to $250 in follow-up care within 14 days for diagnosed conditions. At ******** March 12, 2025 appointment, she was diagnosed with papular dermatitis a condition explicitly listed on the flyer. However, VCA Newark scheduled the follow-up 21 days later (outside the eligibility window), then charged us a $141.75 exam fee that should have been covered.We were also told Georgia could not receive her rabies vaccine at the first visit due to missing records, then stock issues, and later, her size. These explanations were inconsistent and not documented in her medical records. As a result, we were required to return for a second appointment, incurring additional charges.Further, Georgia had already received multiple rounds of core vaccines at the shelter, yet VCA administered and charged for additional doses without fully disclosing bundled pricing or their wellness plan. These options were only mentioned after we questioned the billing.We attempted to resolve the issue directly with VCA Newark. Their response deflected responsibility and offered no resolution. We subsequently filed a dispute with our credit card provider, as well as complaints with the *********************************, the Attorney Generals Consumer Protection Unit, and VCA Corporate.We are seeking:A refund of the $141.75 exam fee A review and adjustment of vaccine charges due to lack of informed cost disclosure We hope *** Corporate will address this complaint with integrity and ensure future clients are not misled by similar practices.