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Business Profile

Art Dealers

Ikonick

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pieces of art from this company online on February 14, ******* shipped out but it has been stuck in *********, *****. It says that a ********* label has been created. Its been stuck on that status since February 21. I spoke to ********* and they said they dont have any information regarding this tracking number and that they dont get any information until it reaches ******. I spoke to someone at the company. They said they were declaring it as lost in transit and that they would send another one out. I told them I would prefer a refund but they said they were sending a new piece and that they dont provide refunds to any orders made outside of ******. I then asked if they could send it to an address in *******, **. But they said they cannot change the address and that if this one gets lost they would send another one to the Detroit address. I asked for a new tracking number and they have stopped responding to me. I began looking for reviews. And there are many reviews of people experience the same experience. I realized after that I should have searched for reviews before ordering and Im embarrassed about this experience. I would be happy with receiving the piece I ordered. Or a monetary refund would be fine as well. I used my **** debit card and so I can not reverse the transaction. At the very least. I report about this business may save someone else from this experience.

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Ikonick regarding a disappointing purchase experience. Upon delivery of my order, which included eight paintings, the frames of several were broken, and one painting was completely ruined. Despite these issues, Ikonick offered to replace only one of the damaged items, which I found unacceptable given the high cost of these products. When the replacement finally arrived, it was not the painting I had chosen. Following this, my attempts to reach out were met with no response, and I discovered I had been blocked on *******, leaving me unable to contact them further. Over time, even the paintings that initially seemed intact have started to deteriorate, with frames breaking and the canvases falling apart. This is unacceptable for items marketed as premium quality. I have contacted Ikonick multiple times to resolve this issue, but they have failed to address my concerns adequately. I am seeking a full refund for this order due to the poor product quality, the lack of proper resolution, and the unprofessional treatment I received. Thank you for your attention to this matter.

Ikonick is NOT a BBB Accredited Business.

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