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Business Profile

Artificial Intelligence

HeyGen

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Artificial Intelligence.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/11/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Unauthorized Charges Dear Better Business Bureau,Since September 2024, HeyGen *************** has been charging $29 monthly from my bank account. I discovered these charges in May 2025, as my banking app only provides transaction history for the last 6 months. My HeyGen account shows no active paid services, and I am not using their services. The company claims they have no record of these charges.I request your assistance in obtaining a refund for the charges since September 2024 and stopping further deductions. At the moment, I can only provide bank statements for the last 6 months, along with screenshots of my account and correspondence with ****************************** details:?HeyGen Technology Inc.?******************************************************?Email: ********************************

  • Initial Complaint

    Date:11/20/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company seems to be purchasing cold lead emails, and then spamming them.All of the Emails Lack an Unsubscribe link or Function, with no other way to stop the emails.HeyGen/ProductHunt (as their emails say) is an unethical, extremely spammy business and refuses to stop spamming.

  • Initial Complaint

    Date:08/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08/05/24 $59.00 On 07/15/24 Website indicated that my was Membership Cancelled but No email or confirmation number for the cancellation was provided.On 08/05/24 a renewal fee was charged.Unable to reach customer service.

  • Initial Complaint

    Date:04/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *************************/CEO A.I.O. ******************************************************************* 817 561 6500 817 269 2171 Heygen customer service department. Subject: Formal *************************** Interruption and Request for Contract Restoration I am writing to formally address a significant issue that has recently occurred with my HEYGEN account, which has not only disrupted my service but also altered the terms of my original contract without my consent. As a loyal customer and advocate for **********************, I find myself in a disheartening situation that requires immediate attention and resolution.On March 3rd, my account experienced a payment failure due to my credit card being temporarily frozen as a precaution against potential fraudulent activity. I promptly addressed this issue within 24 hours, ensuring that my payment method was updated and that my account was reinstated. However, upon regaining access to my account, I was dismayed to discover that my service privileges and terms had been significantly altered.Previously, my contract with HEYGEN was set at $179 per month, which included 60 hours of video creation and 4K uploads. This package not only met my business needs but also represented a value proposition that I had come to rely on. To my surprise, the reinstated account no longer reflects these terms, and my attempts to resolve this matter through customer service have been met with indifference. The lack of concern shown towards my situation not only affects my business operations but also influences my future recommendations of HEYGEN services.Therefore, I kindly request the immediate restoration of my original contract terms at the agreed price of $179 per month for 60 hours and 4K uploads. I believe this to be a fair and reasonable request, considering the circumstances that led to this disruption were beyond my control and were addressed in a timely manner.

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Censorship and Suppression of Freedom of Speech on HeyGen Platform I wish to report an issue of censorship and suppression of freedom of speech on the HeyGen platform, operated by *********************** Whenever my content mentions "Chinese propaganda" or "Russian propaganda," it is consistently censored or restricted. This act of censorship not only violates the principles of free speech but also contradicts the values upheld by the **** and ********** constitutions. As a user, I expect platforms operating within ***************** to respect and uphold these fundamental democratic principles. This complaint serves to highlight this serious concern and request a thorough investigation into these practices by HeyGen.

  • Initial Complaint

    Date:12/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought "credits" from this company but they stole them at the end of the "billing cycle". It was more than $50. I have contacted them and they refuse to help me. I believe this is theft. I hope you can address it. Its discouraging that this is allowed.

HeyGen is NOT a BBB Accredited Business.

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