We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Equipment Manufacturers

dR Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Equipment Manufacturers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 24, 2022, I ordered a brand new OEM Porsche 911 964 US-Spec Tail Light Kit (valued at $1,073.35) from ******** Parts and had it shipped directly to dR Design LLC / 9Eleven Headlights for a custom lighting project. Due to backorder, the item was shipped on June 14, 2022 and delivered to the business via *** on June 20, 2022 (Tracking #: 1Z94E7990390507581). The owner, *** Del *******, confirmed receipt on June 21, 2022 via text message.Since that time, the item has not been returned, no work has been completed, and no refund has been issued. While I initially understood that *** was dealing with personal and family health matters, and I gave him significant courtesy and time due to the fact that the project was not needed until summer 2025, there has still been no resolution.*** followed up with me on June 29, 2024, apologizing for the delays and expressing excitement to resume the project. He also contacted me on October 4, 2024, saying he was looking forward to potentially meeting in person at the **** 2024 show. These communications gave me confidence that he would follow through.Most recently, on May 12, 2025, *** responded to one of my formal email: We are a family-owned company and suffered some tragic family health issues Let me look into this and see how we can make things right. I replied asking for a resolution plan by the end of the week but received no further response At this point, I have made every reasonable effort to resolve this privately and amicably over a period of nearly two years. I am now formally requesting either:1.The full return of my OEM Porsche 964 tail light kit, or 2.A full refund of $1,073.35.I have complete documentation of the order, shipping confirmation, receipts, and all communications via text and email, and can provide these to the BBB if needed.

dR Design LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.