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Business Profile

Battery Charging

ENERQi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Battery Charging.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their support will not respond for return.

    Customer Answer

    Date: 02/13/2025

    I ordered this enerqi charger.  It claimed it charges androids, it does not.  Tried to email their support email a dozen times and no response.  Sounds like alot of people have had the same issue.  Want a refund but they won't communicate. 

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought an item online, didnt work as presented, follow the procedure to return the item, returned it, got confirmation of receipt of the item from tracking, 90+ days after and 31 emails back and forth the refund has not been issued, just $65, thats all

  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company I am submitting a complaint about has no way of communicating with them via landline, They jsut have email and the responses take forever. I had contact them on 5/25/23 regarding the product via their website and it took over two days to get a response. Since their delay, I was out of the window for a refund of the defective prodcut. I informed them of this and they did not care at all. I kepts emailing them and they kept giving me the run around. They have no way of communicating with them if it isnt email and they do not answe. They are the worse in customer service and they are not good about responding. I have been trying for weeks to get a refund or a replacement and they keep telling me excuses after excuses. Ofcourse it is only through email. Other people have had issues with them. But I am trying to reach a resolution and obtain a refund for my product. At this point that is what I want. They stated they will send me a replacement and still nothing nor a confirmation of it. It is horrible.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to bring your attention to a business operating in your state that needs to be shut down. The company is Enerqi.com They sell iPhone charging stations. I purchased one back in Mar23. Once I received product, it took me a few days (6 days to be exact) to open box and try product. Once I did that, I discovered the product did NOT work. I tried to contact company and there is no phone number. Chat only. Very difficult to connect with someone. They wasted several days of my time telling me to watch videos, etc. In the end, the product did not work so I asked for a refund. They said they have a 5 day return policy!! 5 days is insane and its very difficult to find this policy on the website. Ive never heard of a 5 day return policy on an electronics product. Then I asked for a replacement. They said they would get right back to me. Then 3 months later still no reply. When I contacted them, they said they were having shipping delays it could take up to 14 days. I said it has been 90 days. And then they apologize and say its out of their control. So they wont let me return broken product because I asked for return on Day 6 and they have a 5 day return policy. Then they dont send a replacement for over 90 days and still waiting. No phone number to talk to manager. Absolutely crazy. Any thoughts on what to do here?

  • Initial Complaint

    Date:06/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased their wireless charging product 5/1/23. I received it around 5/6. I was out of town on business when it arrived. When I went to install it I realized it was defective. I would not charge any device they claimed.... we went back and forth on stuff like resetting the device, moving stuff around, etc. They don't provide a phone number and their online chat is really an email support. It took days between each email but after weeks I realized it wouldn't work. I asked for a refund and they sent me a link to their policy and said it's past the 5days. But they sent me a broken worthless product. I just want my money back.

ENERQi is NOT a BBB Accredited Business.

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