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Business Profile

Cabinets

Western States Cabinet Wholesalers, Inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromKelli A

    Date: 10/11/2023

    1 star
    ********* ********** location. This review has been a long time coming. March ******************************************* Oct 2022. If I hadn't been ABSOLUTELY insistent in every interaction with the sales people at Western that I wanted painted wood cabinets, we would have had No recourse. ***** **** and I have examined the rest of this cabinet order and we have been defrauded.We expressly ordered Solid wood cabinets. There are numerous emails and confirmations from March and going forward both in writing as well as verbally.When **** was writing the check, March 21st 2022 at exactly 1:02pm, he clarified "these cabinets are solid wood, correct?"He was told, verbatim, by you, *****, as well as **** at Western State Cabinets that "The only mdf is in the center panel of doors, the frames of drawers are solid wood. Not drawer fronts, they are solid wood . We have discovered that (other than the plywood boxes,) the entire order is some type of pressboard. The baseboard is also mdf and that is unacceptable to us.We want to return this Entire order for a full refund! Or we want the correct Doors and Drawer fronts as well as baseboard in solid wood. Not MDF, HDF OR Plywood.The Entire Door Frames as well as the center panels are pressboard. The drawer fronts are pressboard. The baseboards are pressboard and we were told we were purchasing solid wood cabinetry for over $35,000.This is Consumer Fraud.********** has Civil Code **** that states, in part, thatRepresenting that goods or services are of a particular quality or grade if they are of another,Is CONSIDERED FRAUDULENT BUSINESS PRACTICES.**** stated on Oct 13, 2022 that it's "industry standard" that inset drawer fronts are made of HDF panels and you can't get a Lifetime Warranty if it's solid wood. It was a ludicrous statement and really pointed out to us the level of dishonesty and fraudulent business practices that we feel we are dealing with from Western State Cabinets.

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