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Business Profile

Car Dealers

Space Auto Exotics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car from them, and they guaranteed that there would be no issues with it. However, the car started stalling shortly after I drove it off the lot.To make matters worse, the dealership ended up buying the car back and reselling immediately after. My lender and law firm informed me that the dealership still owed me the down payment for the car according to the contract (gap waiver fees, sales tax etc). I would strongly advise against doing business with this dealership. *** reached out multiple times for the refund.

    Business Response

    Date: 10/17/2023

    First and foremost, I would like to clarify that we take our responsibility to sell quality vehicles seriously. At the time of sale(09/09/2021), the Audi Q5 had no mechanical issues, and ******************************* did not raise any objections regarding the vehicle's condition.
    Subsequently, **************** entered into a financing agreement with ******************* an entirely separate entity from our dealership. While we cannot speak to the specific details of her financial agreement, it is important to note that her ability to meet her repayment obligations falls under the purview of the financing agreement she entered into with ***************************************** repossessed the vehicle due to *******'s failure to meet her repayment obligations. This action was carried out in accordance with the terms of the financing agreement and was beyond our control as the seller of the vehicle. Our dealership did not engage in any improper conduct during the entire transaction process.
    We are committed to customer satisfaction and always aim to provide a seamless and transparent experience during the vehicle purchase process. We regret any inconvenience or frustration you may have experienced as a result of this situation and assure you that we have no intention of engaging in any unfair practices.
    If there are any further concerns or questions you would like to address, please do not hesitate to contact us. We are here to assist in any way possible.

Space Auto Exotics is NOT a BBB Accredited Business.

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