We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cell Phones

Verizon Authorized Dealer

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/30 bought Apple Watch Ultra 2 w the lrg wrist band fr *****. ***** told me the watch had to be delivered to my home. 10/21/24 I still had yet to receive watch, Called Verizon main phone to track package. Watch was delivered to the store 10/9/24, watch was signed by *****. I asked ***** why the watch was delivered to the store, why no one fr the store called to contact me, the watch had been there for 12 days, ***** denied signing for the watch. I got home I saw that the wristband was too sm. I explicitly asked ***** for a lrg size. Went to exchange the watch for lrg size. ***** stated all sales final, this was never said to me at the time of sale. Called Verizon was referred to **** (ind dealer for store) 10/29/24 1 pm. I recd a message from ***** that **** will not be able to make the appt and he would call me at 1 pm. Never called. I drive to store in person. ***** calls ****, He says I am an independent so it doesnt matter wht Verizon says. My sales are final-YOU agreed to that when you signed for the watch. Was never told ***** that the sales were final when I bought. Verizon offers a 45-d exchange. This is deceptive-being done w purpose forcing me to go past the 45-d period so I am unable to exchange the watch or get refund. They sell me the wrong watch, expect me to pay extra $200 for the clerks mistake of ordering wrong size? Aren't willing to get me the right one **** agrees to obtain replacement wristband for an unspecified price, tells me to give him 1 wk to resolve and rectify ******* mistake. I agree, but don't trust **** will follow thru on his agreement to deliver the lrg wristband at agreed upon discount price. This dealer-employees have done business in bd faith, deceptive when confronted w-the mistake and aggressive-fraudulent in not upholding Verizon policies to returns and exchanges. Dealer-employees chg terms of sale to fit their mistake.

Verizon Authorized Dealer is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.