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Business Profile

Child Safety

KidGuard USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Safety.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this monitoring device for a target phone that never worked. I received sporadic assistance from the technical team after trying to get a refund. Their website boasts a 30 day money back guarantee - I requested a refund within 3 days of purchasing (after trying to make it work) and they still REFUSE to give a refund. I paid for a year subscription $109.99 that didnt EVER work. Then after not hearing from them for a week and multiple emails, they tried to start the tech support process over again giving the same instruction they had previously. A complete scam - dont waste your money.

  • Initial Complaint

    Date:10/23/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for the 1 year plan for monitoring***************** It says on their website that it is able to monitor********. Once you download it onto your computer, it actually doesn't monitor all on ****** only on ******* phones. Then you download the app and it won't work unless you buy their phone. Their customer service is a chatbot and cannot help you because they are also in some other country. It does say 30 day refund on their website but then when you ask for the refund, they say your refund is only if you fulfilled every item on their list, not just the 30 day. Also, their website states it only takes 5 minutes to download the program onto your computer. It took me 2 hours and I gave up. I asked for a refund the next day and they refused because my reasons didn't fulfill all of their refund policies. Also, since they are in another country, they are closed on Friday in the US.

KidGuard USA is NOT a BBB Accredited Business.

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