Chimneys
Chimney Sweep MastersAbout
Important information
- Advertising Review:
On March 5, 2025, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://chimneysweepmasters.com. In particular, the business advertises the following:
- coupons without a disclosed expiration date
- “Los Angeles's Best Chimney Repair, Chimney Sweeping, Chimney Cleaning…”
- Time in business claims such as: “50+ YEARS IN BUSINESS,” “established in 1993,” “over 15 years in the industry,” etc.
- Chimney Safety Institute of America
- National Fireplace Institute Certified
- Angi Super Service Award 2023
- Angi Certified Pro- Google 5-star rating based on 342 reviews
- Yelp 5-star rating based on 136 reviews
- Facebook 5-star rating based on 87 reviews- “guarantee” claims
- Testimonials
BBB also requested that the business include their Contractor State Licensing Board number to their website.
BBB challenged these claims based on the following BBB Codes of Advertising:
The Foreword to the BBB Code of Advertising: https://www.bbb.org/code-of-advertising#Code_Of_Advertising_Full_Text
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
20. Warranties or Guarantees - https://www.bbb.org/code-of-advertising#Warranties_Or_Guarantees
30. Testimonials and Endorsements - https://www.bbb.org/code-of-advertising#Testimonials_And_Endorsements
As of April 4, 2025, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
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