Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with ******************* on my enrollment call June 1, 2024. He mentioned I have 14 days to consider moving forward with the program, but should I decide not to, I can request a full REFUND by emailing ********************************************* and copy him on email ************************************************* I have not heard back within the stated 24 hours in the auto response to my request for refund sent on June 3, 2024. Prior to sending the email request, I spoke with ******************* via telephone at 8:21 AM PST and he reiterated I can request a refund, no problem. I followed up June 4, 2024 and copied *******************. I still have not heard back on this request or received an additional auto-response to my inquiry.

  Business Response

  Date: 06/20/2024

  Hello, ***** contacted us June 3 with her request for refund from her enrollment June 1. Per our policy, her refund was approved June 4, and processed June 6, 2024. We are more than happy to assist should she have any further needs. Thank you!

• Initial Complaint

  Date:06/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an exploratory meeting with a representative from *******************, school of coaching today May 31, 2024. His name was **** and called me from ***************** ph number. He did not give me his last name. He told me that the meeting will be 35 to 45 minutes where he will ask me questions to find out if I am the right fit. Before I spent that amount of time, i wanted to understand a bit about the coaching program, the fee structure and Whether the courses is accredited, and with which agencies. He answered my questions, but was Seemingly very annoyed. The cost for 20 hours of coaching over six months is $7400. I told him that cost certainly is a factor in making my decision. And I explained to him that I need to vet the school before I spend 45 minutes answering his questions, whether it is the right fit for me or not. He did not like my answer. And in a very unprofessional manner told me that since I have asked the questions first, Im not a good fit for the school. This is complete unprofessional, and I would not want to be associated with such a school. In addition, their school is certified by AC, but not accredited and to get the accreditation a student will need to spend another 55 hours. My complaint is about their unprofessionalism, not letting a prospective customer ask questions and misleading. Anyone interested to learn about *** Shetty Coaching School should ask questions first to satisfy their need whether the school provides value for the money or not rather than allowing them to waste 45 minutes of your time.

  Business Response

  Date: 06/20/2024

  Thank you for this feedback; we will certainly be reviewing this call to verify your experience and will address your concerns. We always wish to ensure that our enrollment coordinators are providing excellent support and guidance, so any concerns are absolutely taken seriously. 
  
  We would like to address the statement regarding accreditation: Jay Shetty Certification School is accredited by the Association for Coaching at the **** level. We deliver a coaching certification program at the highest standard, and certify *** Shetty Certified Coaches. Our students receive a complimentary one-year membership with the Association for Coaching that is activated on their desired timeline by request. In addition, we offer an assisted pathway for our graduates to pursue individual coach accreditation with Association for Coaching should they desire this. Individual coach accreditation from Association for Coaching is an additional optional qualification that certified coaches may wish to pursue, and is delivered by the accrediting body (Association for Coaching), with accreditation fees payable to Association for Coaching.

• Initial Complaint

  Date:04/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a course and was promised it would be recognized though the acc along with othm qualifications. I have requested my money back from this school since I was promised that i would get certifications recognized but the schools have since stated that they dont know how they are on their site and are not affiliated with the school. The guardian has published an article on this topic.