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Business Profile

Coffee and Tea

Coffee Bean & Tea Leaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coffee and Tea.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't forget your first drink is 50% off today! ??*********************************************************************************************** Wednesday, May 24th, 2023 V.I.P. Corporate Executive THE COFFEE BEAN & TEA LEAF ************************************************************************************************ ************** &V.I.P. Corporate Executive THE COFFEE BEAN & TEA LEAF ********************************************************************************************************* ************** Regarding: Very Serious Complaint Dear The Coffee Bean & Tea Leaf Executive:Good morning or good afternoon to You!How is your day today in sunny ***********, ********** and/or wherever else You are in the World?My day is going fine, thank you, except due to the Fact that back on Monday, May 22nd, 2023, I had visited your Encino, ********** location on ***************** and did Not have a Very ********************* Experience!Your APP Advertisement is Very Misleading whereby it Clearly States That For Your Very First (1st) Purchase You Will Get 50% Off!Well, I had spent a Total Of $9.50 As My Very First (1st) Purchase and your male store manager who goes by the name of ******* Refused To Give Me My 50% Off My Purchase, Even Though I Had The Advertisement With Me On My Cellular Phone At The Time Of Purchase And Even Showed It To Him!He told ME that I have to come back and make a Second (2nd) Purchase which it did Not Say In Your Bogus and Misleading Advertisement!This is Beyond Misleading, Unfair and Unprofessional and Potentially A Scam!I do have the Proof Of My Purchase from My Credit Card Statement as well!If You are Not Willing to ********************* Me As Your Brand New Customer, then I am going to Publish Negative Reviews About This Negative Experience And Show The Picture Of Your Advertisement as well on to ************ which includes the following websites:Google ********************* Instagram Sitejabber Ripofreport.com Better Business Bureau

Coffee Bean & Tea Leaf is NOT a BBB Accredited Business.

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