We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Comic Books

BOOM! Studios

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Comic Books.

Complaints

This profile includes complaints for BOOM! Studios's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

BOOM! Studios has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • BOOM! Studios

      6920 Melrose Ave Los Angeles, CA 90038-3306

    • BOOM! Studios

      6310 San Vicente Blvd Suite 107 Los Angeles, CA 90048

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I backed a project by this company on Kickstarter, specifically the comic BRZRKR. I received my first shipment without issue, but when the second wave was supposed to ship i received shipping info that never updated and ultimately disappeared. I have reached out about every 2 weeks for the past 2 and a half months asking for an update on shipment and received 0 contact from their side. I would like the fulfillment of my order which is too old to dispute as their product was set to ship in waves over the span of a few years from the initial backing.

    • Initial Complaint

      Date:08/30/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I backed******* ************** via BOOM studios and when the first copy was finally about to ship I informed BOOM that my address had changed. They insisted since I had my address forwarded via **** there was no need to update my address on their end and that **** would forward the book to me. **** did forward the book to me, but it has since been lost in the mail once it arrived at their forwarding facility. This was in Jan/Feb of 2022. I immediately put in a lost mail search with ****. As of today, August 30, 2022 **** still cannot find my mail. I have contacted them, but they had no idea where it is. Since BOOM shipped it, I cannot do anything else with **** as far as help goes. I have emailed BOOM about this issue multiple times and get no response. I have tried every email their website says to use and even two different people suggested by an automated email response from BOOM; all to no avail. ******* even reached out to them via social media and got no response. I am worried that subsequent editions I am set to receive will not reach me either, since BOOM did not update my address back in January when I requested. I just want another copy of the book I never received and to make sure future editions come to the correct address.

    BOOM! Studios is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.