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Business Profile

Communications

Line2

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communications.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged for services but was told my chard declined when it did not..I was scammed into purchasing again

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It has now been over two months since we started seeking troubleshooting and customer service support from this business to ensure our business line operates effectively. Despite our repeated attempts, we have received no assistance. I have requested the porting of our business number and provided all necessary information, yet I still have not received any help.Furthermore, it is unacceptable that they continue to send us invoices for a service we are not receiving. We have been unable to use our business phone line since February, and we are now forced to rely on a new phone number via ****** Voice. We expect immediate action to resolve this issue and proper handling of our account..

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A started the process of filing for 10DLC in 2024 to meet the deadline. I was informed months later when I no longer received the business texting services on my phone plan that I would need to submit another form to regain my texting services. That was on January 17th 2025. I was told a ticket was created and someone would reach out to me in the next few days to assist with this. I was never contacted and I reached customer support that admitted I was not contacted due to an "oversight". I've been told on multiple occasions since that time that a pending approval would take 5-14 days to approve. I reached back out again on Feb 17th (Monday on the uploaded documents attached) and they could not find my pending approval. My concern is that the promised service isn't being received from them and if I move to another phone company I lose all my patient contacts and communication. My patients are frustrated because I have been unable to communicate with them effectively for their medical treatments and I'm also losing business from this.

Line2 is NOT a BBB Accredited Business.

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