Complaints

This profile includes complaints for Slickdeals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slickdeals, LLC

  6255 W Sunset Blvd Ste 1400 Los Angeles, CA 90028-7465

• 

  Slickdeals, LLC

  6010 S Durango Dr Ste 200 Las Vegas, NV 89113-1788

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 17 I placed an order on **** using the slickdeals extension to receive 5% back on my order. Slickdeals is the only extension I have on my desktop computers browser. I clicked the activate button on the extension it opened a second tab briefly and then that tab closed and then the extension said cashback activated. I proceeded to checkout with my order of $4200.00 and I paid and I took a screenshot of the order complete page with the extension still saying cashback activated.I never received the cashback. I do not even believe they have people actually look because all the replies I receive are just generic responses and none ever reference anything I actually write. They said the transaction was not recorded and that I would not be receiving anything unless they receive a reply from **** saying they get credit.I find this completely unacceptable, they lore you in with promises of cashback and then just deny it. I could have used rakuten on my laptop to place this order and it would have only been 2% but it would have still been over $80 but I trusted slickdeals as they promised $100 since that would have been the *** received on a single order.What gets me is I placed another order then very next day on **** with slickdeals. Did the same thing and it was somehow captured. I am guessing because it was only and order of $150.Here is the order # from my original **** order:Order number: ************** Total: $4,200 The email associated with the slickdeals is same as I put on this complaint but I will paste it below as ************************ I am also attaching the same image I sent to slickdeals showing that the extension showed cashback activated. I do not know what else I could have done. I trusted what I saw. I use no adblockers or anything that should have caused any issues with this cashback extension and I want the $100 it said I would get from this large order I placed.

  Business Response

  Date: 01/11/2023

  We appreciate this matter being raised to our attention. The complainant has an active and open ticket that our customer support team is working on. The complainant submitted a ticket on 12/20/22 and our team informed them on 12/29/22 that their order did not track in our system, and as a result, they might not be eligible for cashback rewards. We reached out to the merchant to verify the transaction and to confirm whether the order will be attributed to Slickdeals. This was communicated to the complainant, and we are currently awaiting a response from the merchant and will follow up then.

  Customer Answer

  Date: 01/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They contacted me and said that even though I provided a screenshot showing the extension said it was activated (I have more screenshots throughout the whole checkout process) I am not eligible for the money. They offered no explanation to my screenshot showing active they just reply with the same message that **** has no record of the transaction with slickdeals which is a lie. What else could I have done? I used the extension as instructed, I had no ad blockers or other cash back extensions and yet it is still my fault. I have used slickdeals for years and I know they have made a lot of money off me and the hundreds of friends and family I referred through stuff we have bought with their monetized links. There are too many other deal sites that can be used to not have to be taken advantage of after years of loyalty.

  Business Response

  Date: 01/26/2023

  We determined that the complainant had an ad blocker in place when they transacted, which is why the data was not captured in our system and the reason it was not attributed to Slickdeals as a valid transaction for cashback. We've decided to make an exception and issue cashback payment to the complainant on account of their loyalty. Our support team is reaching out to the complainant to make sure they know that they need to whitelist both the Slickdeals website and Slickdeals Extension to ensure cashback gets credited to their account for future transactions.

  Customer Answer

  Date: 02/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that if they do send the $100 credit as they have said the resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/03/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terms & Conditions wrtten on Slickdeals page(link below)
  "Once you download the Extension and keep it installed for 30 consecutive days, we will send a link to the email address registered with your Slickdeals account in approximately 7 to 10 days for you to redeem your prepaid gift card. "
  
  ***********************************************************************************************************************************************************************************************
  I installed the Slickdeals browser extension on September 18, 2022 and never uninstall it,but Slickdeals didn't issue the $10 ********** gift card as they promised.

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/12) */
  We appreciate this matter being raised to our attention. We investigated and found that the complainant did not fulfill the usage requirements of the promotion. However, we have decided to issue the ****** GiftCard reward and our team is following up with the complainant to do so.
  
  
  Consumer Response /* (2000, 7, 2023/01/29) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Resolved.Thank you so much.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i unsubscribed from slick deals and slickdeals alerts and they still keeps sending me emails. i unsubscribed over a month ago

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 5, 2023/01/11) */
  We appreciate the user raising this to our attention and have investigated the matter. We have ensured that the complainant's email address is unsubscribed from all emails, so the issue should now be resolved. If the complainant has another email address registered with Slickdeals, please let us know and we'll unsubscribe that one as well.
  
  
  Consumer Response /* (2000, 7, 2023/01/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started getting promotional emails without ever signing up. And I can't unsubscribe
  

  Business Response

  Date: 01/30/2023

  Business Response /* (1000, 5, 2023/01/11) */
  We appreciate the user raising this to our attention and have investigated the matter and unsubscribed them from all emails, so the issue should now be resolved.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 6-8 weeks ago I unsubscribed from all of the Slickdeals threads. I continue to receive the Hot Deals email about 2 days a week. Clicking the unsubscribe link at the bottom of the email always results in a 404 page error. I have reached out to Slickdeals through their contact form 3 times in the last 2 months with no response. I've replied to the Hot Deals email 3 times requesting to be removed and have also received no response.
  
  When I login to my account, all preferences are unchecked so I'm unsure why I continue to receive these emails.
  
  Slickdeals is unresponsive and their unsubscribe links don't work. I'm at my wits end. If this doesn't work, I'll be complaining to the FTC
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/07) */
  We looked up the user's Slickdeals account based on the email provided in this complaint and confirmed that Slickdeals emails have been turned off since September 15, 2022. If there is another email address we should check, please let us know. Our email platform also does not show their email address on any of our active lists. The Slickdeals support team replied to the complainant's inquiries, and we have a record of those communications, so possibly they were marked as spam in their inbox. We hope this resolves the matter.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company known as Slickdeals (************) advertises on google.com discount for companies to get them more sales. However Slickdeals is EXTREMELY bad about advertising deals with low prices for **********. However, when you click on the link saying "view Deal" the price is EXTREMELY no where near the price Slickdeals says it is therefor False Advertising. As just one of MANY examples here's a link to a product on ********** Slickdeals just sent me. ************************************************************************* and yet another
  ***********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  

  Business Response

  Date: 11/21/2022

  Business Response /* (1000, 5, 2022/10/18) */
  We appreciate this matter being raised to our attention.
  
  Slickdeals is a crowdsourced platform for finding, rating, discussing, and sharing deals on third-party products. We're supported in part by commissions when shoppers go from our website to a merchant's website and make a purchase, but we do not control the terms or the duration of any posted offer. Some offers are only available for a very short time. In addition, because our service allows users to post deals freely, they will occasionally post deals that have already expired.
  
  Short-term deals (and even expired deals) may sometimes be included in the emails (called "deal alerts") that Slickdeals sends to users at their request. This usually happens when a user has chosen to receive a deal alert on a slower schedule than the duration of the offer. When users sign up for deal alerts, they specify how often to receive them: instantly or once per day. The deal alert system is very straightforward - if there is a newly posted deal for the user's chosen merchant or product, the deal alert email will include it. If a user has chosen to receive alerts only once per day and a particular offer expires very quickly, it's possible that the email will include deals that are no longer available by the time the email is received.
  
  We regret that this user did not have a good experience, but we believe our user community generally understands this well. Each deal alert includes this explanation: "Please note that deals are subject to availability and its prices are subject to change." We also communicate it to our users in areas of the site such as the Slickdeals Terms of Service (available in full at https://slickdeals.net/content/list/slickdeals-terms-of-service/). For these reasons, users rarely send complaints like this to Slickdeals.
  
  We hope that this fully satisfies this inquiry but are available to provide additional information if needed.
  
  
  Consumer Response /* (3000, 7, 2022/10/25) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  ************** needs to still pay attention to what they post and not use the 'Bait and Switch' tatic of getting people such as myself from clicking on deals they post that were already expired just to generate revenue intentionally and purposely mislead site visitors as they knowingly do.
  
  
  Business Response /* (4000, 9, 2022/11/04) */
  As is the nature of many crowdsourced platforms on the internet, Slickdeals does not proactively review every post by our community. We rely on the community to inform us when they notice that a deal is expired or inaccurate and our community team does its best to respond to those actions.
  
  Slickdeals does not purposely mislead site visitors. We inform shoppers on the website and mobile app that we're supported in part by commissions when shoppers go from our website to a merchant's website and make a purchase. The Slickdeals Terms of Service also communicates how our business works and things shoppers should be aware of.

• Initial Complaint

  Date:09/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slick Deals had an offer for a $100 ****** gift card if you answer their surveys. They end up requiring more and more sign ups for memberships *********. They keep saying you are almost done but it seems you can never reach the goal. Then they change the goal post and say it is an ****** gift card.
  I want to receive the $100 ****** gift card in the mail.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/17) */
  We've investigated this matter but require more information from the complainant to resolve. Slickdeals has not offered a $100 ****** gift card for answering a survey(s). We're unsure what the complainant clicked on the Slickdeals website to trigger this experience. It possibly could be from a third-party display advertisement that is not controlled by Slickdeals. If the complainant can provide more information for how they came upon this survey, then we're happy to investigate further.

• Initial Complaint

  Date:09/13/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first issue arose when I completed an************* deal, but it was credited to level 3 not 4. I thought maybe it was a mistake on my part so I move on to other deals. I've met the reqirements to complete level 4, yet some are still pending and one didnt even show up even though I followed their link to sign up. Ive resorted to taking screenshots of whatever deal with the level its attached to showing on the background so they can't lie. They're also very slow to respond, which to me, feels like an attempt to prevent me from earning the *** payout. Deals take up to 14 days to show. You have 60 days from the date of your first completed deal to finish everything otherwise you reward expires and you'll need to start over. Slow responses and a time limit like this will absolutely ruin your chances of getting a payout. Even if it takes days to verify, at the very least, when you follow a link and start the process it should show up on the "in progress" section within the day if not minutes just so its on record.

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/06) */
  We appreciate the complainant raising this matter; however, we need more information to be able to address this. The Slickdeals team does not have a record of any interactions with the complainant. We also suspect that this complaint may be for a business other than Slickdeals ************************* since we do not credit deals to specific levels, offer compensation for deal posting, and deals posted by our community appear on the site immediately and do not have a 2-week delay.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for Slickdeals, and now I keep getting emails from them. I'm not going to click any links on emails from people/companies I don't know, especially ones I didn't sign up for. I don't know how you got my email, but I demand you remove it for your email list, or I'm going to keep reporting them to CISA.
  

  Business Response

  Date: 09/23/2022

  Business Response /* (1000, 5, 2022/09/01) */
  We're sorry to hear the user received emails from Slickdeals that were unwelcome. It appears that the complainant unsubscribed their email address on 8/28/22. First, users can be rest assured that if they click on the 'unsubscribe' link at the bottom of any email from Slickdeals the system will unsubscribe them. Second, based on the way the complainant described their experience, it sounds like they may be opted into emails from a Slickdeals marketing partner.
  
  The complainant should use the following web page to unsubscribe from emails from the Slickdeals' marketing partner: ********************************
  
  Some individuals have multiple email addresses. If the complainant needs us to investigate an email address different from the one associated with this complaint, then they can contact the support team at **********************
  
  We appreciate the user letting us know about the unwelcome emails that they successfully stopped via the unsubscribe link.