Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: March 10, 2025- Ashton Electronics came to my home to repair my refrigerator. The tech said he needed to order parts. Later this month I called and spoke to ***** at Ashton, and he said the part would take a few days. On March 20, 2025- ***** informed me that he had a female teach, that should be arriving at my home around 1-5pm. No female tech showed up and I called back on Friday March 21, 2025, and spoke to *****. He said a tech came but this tech said he was only there to assess the issue. This process has already been done. Now ***** is claiming he don't know what happen, and that he will be speaking to his supervisor and calling me back. The whole situation is bad service with a with many lies. This company operation is negative toward customers.

  Business Response

  Date: 04/16/2025

  On March 10, 2025, our technician diagnosed a sealed system issue with the customer's refrigerator. Per our standard procedure, sealed system concerns require a second evaluation by one of our specialized technicians to confirm the diagnosis before parts are ordered. Our technician, *****, visited the customer's home two additional times to complete these assessments. We understand the customer's frustration and regret any confusion caused during the scheduling process. We appreciate the feedback and will use it to improve our communication moving forward.

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had intermittent issues with my Epson ****ub projector and drove it 3.5 hrs to ashton electronics to look at it . I had three blinking lights on my unit intermittently and after powering back up, would work just fine. These three status lights blinking are attributed to cinema filter or auto iris error, which was also confirmed by epson tech support. The unit was brought in and the status lights explained. I called to check on unit and was told that I needed a new lamp. When I asked for more details, he quickly became angry and would not tell me anything. I explained that the bulb was working the day I brought it in, and there must be some mistake as the bulb is only 4-5 months old. I asked how did he come to this conclusion when **** was working as stated before and it only showed auto iris or cinema filter status lights. He began shouting at me and telling me to shut up, and to either pick it up or give the approval. I asked for a supervisor to get this clarified, and insisted they have no supervisor. When pressed on how they operate without an owner, he stated his supervisor was on vacation and could not be reached. I reached out to Epson I was informed that when they asked Ashton, they stated to her they tested it for five days with nothing wrong and then found out it was bulb on fifth day. When I called back, the same rep shouted " shut up, shut up. I don't want to talk with you. I demand you to approve the replacement of the bulb or pick up the unit. I will personally throw your unit in the trash in another 30 days if not picked up" and hung up on me yet again. When my wife drove to pick up the unit, she told him the absolute terrible customer ********************** they had and a complete lack of details on their s**** up. He stated why is our customer ********************** important! When I got the unit home, now only the lamp light is showing on as opposed to all three lights blinking. Not only did I pay a $120 deposit, now I have a broken bulb caused after they worked on my unit.