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Business Profile

Computer Parts

MacVidCards.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 26th, I purchased a video card from macvidcards.com for $564.00. A few weeks after receiving the card, it no longer functioned. According to the website, failure within 60 days is grounds for a return. I explained my problem via email, and after an initial follow up email, further emails from me asking for info about how to return the card went unanswered for a couple weeks. After I threatened to contact the BBB, they finally gave me the information I needed. I returned the card, via their instructions, and confirmed via a tracking number that the card was returned. I've attempted multiple times for over two weeks by email to contact them and have them confirm receipt of the card and that my refund is in order, but there has been no further response to my emails. I simply want the refund of $564 I was promised.

    The tracking number for my return is ******************, and it confirms the package was delivered to the front door.

    Thank you.

    ***********

MacVidCards.com is NOT a BBB Accredited Business.

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