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Business Profile

Computer Software Developers

Output, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had cancelled my subscription however I am still being billed I reached out to their useless chat bot, and I still haven't received a reply. I sent an Email and as most scammy companies they don't have a real actual person that handles customer service issues. All I needed was a simple refund of unauthorized credit card charges without having to file a reversal. As usual no response. This company is definitely one to avoid and I will make it my mission to do everything possible to share my unpleasant experience and to make others aware of this SCAMMY company with useless bot customer service. I would like my credit card immediately refunded.

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product on July 14, 2022 with an estimated arrival date of 6-8 weeks from ordering. Fast forward to December 2022 and I still have not received my product. The customer service team "ensured" me many times that it would ship, as I inquired multiple times each month past the anticipated arrival date.

    In my latest correspondence on December 22, 2022 the organization promised a specific shipping date of Dec. 22 or Dec 27th, yet it has once again failed to ship. I would like it to be known that this business is operating in a fraudulent manner and cannot deliver products already paid for by customers. They continue to delay shipping in order to keep customers from canceling orders while continuing to collect money. I have attached screenshots from my correspondence with customer service.

    I am seeking that the organization ships me the product I ordered, as originally agreed upon when I purchased it, AND provides me with a FULL refund. At that point, I will consider the dispute resolved and will remove my complaint.

    Business Response

    Date: 01/31/2023

    Business Response /* (1000, 5, 2023/01/19) */
    Contact Name and Title:*************, Support Mgr
    Contact Phone: ************
    Contact Email: ***************
    Hello ****,

    My name is **** and I'm the Support Manager here at Output. I'm very sorry it took so long to get your desk but let me see if I can explain why. When you placed your order in July, order estimates were around the 6-8 week mark. Around that time, our overseas supplier of wood found themselves in the middle of a war so we were no longer able to obtain the wood we use for desks and sidecars.

    The war also caused the price of wood to skyrocket so we and many other companies in the US needed to find new suppliers during a world supply chain shortage. This shortage included wood, stain and metal parts we use for our hardware.

    All this very much delayed our shipping but we were communicative along the way and sent out emails out to customers with outstanding orders explaining the situation. We also offered free software to you and everyone else who was waiting for a desk but after checking your previous email threads with Support, you never responded back to our offers. I would be happy to still honor the offer for you.

    I understand your expectations were not met and it's easy to jump to the conclusion that we are a fraudulent company but I can promise you that we are not. We are a group*************************** trying to help people************************************************************************************************************************************************************************

    It looks like your desk is now delivered as the most recent delay from ***** was due to the Arctic Bomb Cyclone that brought sub zero temps to most the US and halted shipping across the country.

    I hope you've had time to put the desk together by now and are enjoying how it looks and feels in your studio. Please feel free to reach out to me with any questions and if you'd like to take me up on the free software.

    Thanks!

Output, Inc. is NOT a BBB Accredited Business.

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