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Business Profile

Computer Software

Web Neutral Project

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Screenshots attached are from me (***** *****) and my colleague *** ***** to **** *****, CEO if ******** of Transaction:On April 4, 2024, we received an email from **** ***** confirming a $110 charge via MemberSpace for a website certification from the Web Neutral Project (WNP).Amount Paid:$110 Business Commitments:Carbon footprint calculation based on website analytics.Custom certification page showcasing digital sustainability efforts, linked to a certification badge for use on our website.Monthly sustainability reports detailing carbon emissions related to website traffic.Carbon offset projects funded by *** with options to select specific initiatives.Web design audit aimed at reducing environmental **************** materials for promoting sustainability credentials.Recognition as a green leader with certification linking our brand to digital sustainability.Nature of the Dispute:Despite being charged $110 on April 4, 2024, and receiving an initial promise of certification, we received no further communication. We emailed multiple times between April and July inquiring about our certification status. On July 2, 2024, **** ***** apologized for the lack of communication, attributed it to internal changes, and promised a refund and certification processing. However, since then, despite multiple follow-ups, we have received neither the refund nor the certification materials.Businesss Efforts to Resolve the Problem:**** Amends initial response included an apology and a promise of a refund and certification, but subsequent follow-ups have resulted in neither a refund nor the promised materials.

Web Neutral Project is NOT a BBB Accredited Business.

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