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Business Profile

Coworking Spaces

The Preserve

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Coworking Spaces.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/29/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a guest of a co-working space know as The Preserve (formally, and until very recently, Second Home Hollywood) on March 5 of this year. I believe my credit card and close to $100 in cash may have been stolen from my unattended wallet while I was away from my seat. There were a few moments, such as going to the bathroom and getting tea, when my belongings were not in my eyesight. I have never had a probably doing that in the past as it is essentially an office setting. I noticed the next morning when fraudulent charges appeared on my credit card from stores down the road from The Preserve. It was the only place I had been that day. I emailed The Preserve on March 6 to notify them and requested they review their security camera footage. It took them 3 weeks and many times of me following up for them to say we dont have cameras in those areas. But I know that to be patently false as I have seen them and they are in obvious locations. I have had good and helpful experiences with the previous, Second Home, team. But The Preserve team appears to have kicked my request down the road and lied about their intentions to help me after I was most likely robbed on their property. Something feels off as this was a seemingly easy request to ******

    Business Response

    Date: 04/11/2024

    As representatives of The Preserve, we are deeply concerned to hear about your experience and apologize for any inconvenience or distress this incident may have caused you. Ensuring the safety and security of our members is of utmost importance to us, and we take allegations of theft very seriously.

    Upon receiving your initial email, we conducted a thorough internal investigation into the matter. Regrettably, we discovered that the areas where your belongings were unattended do not fall under our surveillance coverage. We sincerely apologize for any miscommunication or confusion regarding our security camera placement.

    While we understand your frustration, please know that the security measures that we have in place have yielded no prior issues from any member. We remain vigilant in preventing similar incidents from occurring in the future. 

    We value your membership and trust in The Preserve, and we are committed to addressing your concerns and restoring your confidence in our space. Please don't hesitate to reach out if there is anything further we can do to assist you during this process.

The Preserve is NOT a BBB Accredited Business.

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