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Business Profile

Credit Union

Water and Power Community Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Water and Power Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Water and Power Community Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 3, 2025 I paid Water and Power Community Credit Union at the direction of ***** ******* **** with the credit union) $2778.08 which included agent fees. She assured me that this is the total amount that I need to redeem my vehicle. I reconfirmed with her several times. Once I paid them and got to the lot they sent me to I was given a bill for $694, however the $2778.08 I paid included a fee of $645 for the agent. ***** assured me everything was included. When I was given the additional bill I called her and she got really nasty and said there was nothing I could do. She refused to give me a refund or to waive the fees. This is despicable that she is a representative of Water and Power Community Credit Union and using deceptive practices to ******* and scam members out of funds. The credit union owes me the agent fee back if I have to pay the agent directly. Please listen to her phone calls with me on Jan 31, 2025 and Feb 3, 2025 and you will hear her assure me that the fees I paid her were the only fees necessary to redeem my vehicle.

      Business Response

      Date: 02/12/2025

      Our Credit Resolution Leadership reviewed and listened to calls placed by the member to our teams. In all instances we heard, the member was repeatedly advised that in order to reinstate the vehicle,all past due payments must be paid, along with repossession fees. The collectors advised the member that storage fees should be paid to the agent directly, but we did not have those costs. The member attempted to make arrangements for the arrearages. The collector advised the member that in order to prevent the vehicle from being transported to auction for sale, the past due payment and late fees, plus repossession fees must be paid in full by noon, Monday 02/03/2025. The member wanted to extend the timeline to the end of week. The collections team reminded the member of his 137 days past due and multiple broken arrangements. A message was left with the member on 02/05/25, but no call back was received.

      We have closed our review with no evidence of incorrect or misleading information being provided to the member.  

    • Initial Complaint

      Date:04/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with about Water and Power Community Credit Union. They did NOT provide me with the original contract with my wet signature as requested.

      Business Response

      Date: 04/12/2024

      We are writing to address the credit dispute and validation of debt challenges you recently raised regarding your Consumer accounts with Water and Power Community Credit Union.  Upon conducting thorough research into the matter, we have concluded that the credit reporting on your accounts, specifically your Credit Card ending **8429,Vehicle loan ending **881-0013, and Holiday loan ending **881-0016, is accurate. Our investigation included a review of the relevant loan agreements,which were found to contain your signature, thus validating the debts in question.  In light of our findings, we have mailed a response letter to your address, along with copies of the loan agreements for your reference. We trust that this information will address any concerns you may have regarding the validity of the reported debts.

      Should you have any further questions or require additional information, please do not hesitate to contact us. We are here to assist you in any way we can.

    • Initial Complaint

      Date:11/28/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unethical banking practices of overdraft fees and not honoring deposits.

      Business Response

      Date: 12/09/2023

      Please note that additional research is being conducted on this complaint.

    • Initial Complaint

      Date:07/13/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not received my replacement credit card and have been trying to get it for FOUR months. Every time I call to get it replaced, I reach someone not associated with my bank. I have called twice inquiring about my credit card and it's whereabouts and NO ONE cares to tell me what has happened with it. I get no confirmation number unless I order a rush delivery which costs ME $25? It's absolutely insane. Every time I call to ask, it is supposedly ordered to be sent to me but when I call back because I've received NOTHING apparently there has been no reorder. this bank is complete garbage. NEVER use water and power community credit union.

      Business Response

      Date: 07/29/2023

      On 3/21/23, the member reported fraud on the account. A replacement card was issued to the address on-file. The member contacted us on 7/11/23 to inform us the card was never received. As a courtesy, a replacement card was rushed to the member via overnight mail. It was delivered on 7/13/23.

    Water and Power Community Credit Union is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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